0001585521-24-000030 | 10-K | XBRL Viewer | Zoom Video Communications INC

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Summary of Business and Significant Accounting Policies - Additional Information (Details)	12 Months Ended
	Jan. 31, 2024 USD ($) reporting_unit vote	Jan. 31, 2023 USD ($)	Jan. 31, 2022 USD ($)
Summary Of Business And Significant Accounting Policies [Line Items]
Restricted cash from international employee stock sales	$ 6,874,000	$ 13,141,000
Capitalized software development costs	8,100,000	18,000,000	$ 20,200,000
Impairment of long-lived assets	$ 0	0	0
Number of reporting units \| reporting_unit	1
Advertising expense	$ 56,500,000	$ 64,700,000	$ 40,900,000
Number of operating segments \| vote	1
Revenue from Contract with Customer \| Professional Services Fees Concentration Risk \| Service
Summary Of Business And Significant Accounting Policies [Line Items]
Percentage of revenue (as a percent)	1.00%
Software
Summary Of Business And Significant Accounting Policies [Line Items]
Property, plant and equipment, useful life (in years)	3 years
Minimum
Summary Of Business And Significant Accounting Policies [Line Items]
Property, plant and equipment, useful life (in years)	3 years
Maximum
Summary Of Business And Significant Accounting Policies [Line Items]
Property, plant and equipment, useful life (in years)	5 years
Maximum \| Leasehold improvements
Summary Of Business And Significant Accounting Policies [Line Items]
Property, plant and equipment, useful life (in years)	5 years

Net Income Per Share Attributable to Common Stockholders - Summary of Potential Shares of Common Stock Excluded from Computation of Diluted Net Income (Loss) Per Share Attributable to Common Stockholders (Details) - shares	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Class A
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)	11,022,812	10,991,505	1,256,967
Class A \| Outstanding stock options
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)	109,441	88,019	0
Class A \| Unvested RSUs
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)	9,124,205	9,228,633	1,015,860
Class A \| Purchase rights committed under the ESPP
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)	1,789,166	1,674,853	241,107
Class B
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)	0	0	0
Class B \| Outstanding stock options
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)	0	0	0
Class B \| Unvested RSUs
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)	0	0	0
Class B \| Purchase rights committed under the ESPP
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)	0	0	0

Stockholders' Equity and Equity Incentive Plans - Summary of Stock Option Activity Under Equity Incentive Plan (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Outstanding Stock Options
Beginning balance (in shares)	4,800,616
Exercised (in shares)	(1,464,158)
Cancelled/forfeited/expired (in shares)	(22,230)
Ending balance (in shares)	3,314,228	4,800,616
Weighted- Average Exercise Price
Beginning balance (in dollars per share)	$ 8.22
Exercised (in dollars per share)	6.96
Cancelled/forfeited/expired (in dollars per share)	92.95
Ending balance (in dollars per share)	$ 8.21	$ 8.22
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]
Weighted-average remaining contractual life (years)	3 years 10 months 24 days	4 years 10 months 24 days
Aggregate intrinsic value	$ 189,921	$ 322,929
Aggregate intrinsic value, exercised	$ 90,039	$ 121,500	$ 843,000

CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Statement [Abstract]
Revenue	$ 4,527,224	$ 4,392,960	$ 4,099,864
Cost of revenue	1,077,801	1,100,451	1,054,554
Gross profit	3,449,423	3,292,509	3,045,310
Operating expenses:
Research and development	803,187	774,059	362,990
Sales and marketing	1,541,307	1,696,590	1,135,959
General and administrative	579,650	576,431	482,770
Total operating expenses	2,924,144	3,047,080	1,981,719
Income from operations	525,279	245,429	1,063,591
Gains (losses) on strategic investments, net	109,770	(37,571)	43,761
Other income (expense), net	197,263	41,418	(5,720)
Income before provision for (benefit from) income taxes	832,312	249,276	1,101,632
Provision for (benefit from) income taxes	194,850	145,565	(274,007)
Net income	637,462	103,711	1,375,639
Undistributed earnings attributable to participating securities	0	(7)	(582)
Net income attributable to common stockholders	$ 637,462	$ 103,704	$ 1,375,057
Net income per share attributable to common stockholders:
Basic (in dollars per share)	$ 2.12	$ 0.35	$ 4.64
Diluted (in dollars per share)	$ 2.07	$ 0.34	$ 4.50
Weighted-average shares used in computing net income per share attributable to common stockholders:
Basic (in shares)	300,748,162	296,560,501	296,334,894
Diluted (in shares)	308,519,897	304,231,350	305,826,505

Business Combinations	12 Months Ended
Business Combinations	Jan. 31, 2024
Business Combination and Asset Acquisition [Abstract]
Business Combinations	Business Combinations Solvvy, Inc. On May 19, 2022, we acquired 100% of the issued and outstanding share capital of Solvvy, Inc., a private technology company specializing in customer support automation, for an all-cash purchase consideration of $121.2 million. The acquisition adds to our customer service capabilities and enhances our integrated platform by providing conversational AI capabilities. The acquisition has been accounted for as a business combination. In allocating the purchase consideration, $95.0 million was attributed to goodwill, $26.7 million to intangible assets (consisting of $12.0 million to developed technology and $14.7 million to customer relationships), and $0.5 million to other net liabilities acquired. The goodwill amount represents synergies related to our existing products expected to be realized from the acquisition and assembled workforce. The associated goodwill is not deductible for tax purposes. At the date of the acquisition, the developed technology and customer relationships both had an estimated useful life of 5.0 years, and both are amortized using the straight-line method over their respective estimated useful lives. Amortization expense of developed technology is recorded within cost of revenue in the consolidated statements of operations and amortization expense of customer relationships is recorded within sales and marketing in the consolidated statements of operations. As of January 31, 2024, the developed technology and customer relationships both had a remaining useful life of 3.3 years. Transaction costs incurred in connection with the acquisition were immaterial. The results of operations of Solvvy, Inc., which are not material, have been included in our consolidated financial statements from the date of the acquisition. Pro forma and historical results of operations of the company have not been presented, as the results do not have a material effect on any of the periods presented in our consolidated statements of operations. Workvivo Limited On April 21, 2023, we acquired 100% of the issued and outstanding share capital of Workvivo Limited (“Workvivo”), a private technology company that provides an employee experience platform, for an all-cash purchase consideration of $221.8 million. The acquisition extends our platform and offers our customers new ways to keep employees informed, engaged, and connected. The acquisition has been accounted for as a business combination. In allocating the purchase consideration, $184.7 million was attributed to goodwill, $28.0 million to intangible assets (primarily consisting of $10.8 million to developed technology and $17.0 million to customer relationships), and $9.1 million to other net assets acquired. The goodwill amount represents synergies related to our existing products expected to be realized from the acquisition and assembled workforce. The associated goodwill is not deductible for tax purposes. At the date of the acquisition, the developed technology and customer relationships both had an estimated useful life of 5.0 years, and both are amortized using the straight-line method over their respective estimated useful lives. Amortization expense of developed technology is recorded within cost of revenue in the consolidated statements of operations and amortization expense of customer relationships is recorded within sales and marketing in the consolidated statements of operations. As of January 31, 2024, the developed technology and customer relationships both had a remaining useful life of 4.2 years. Transaction costs incurred in connection with the acquisition were immaterial. The results of operations of Workvivo, which are not material, have been included in our consolidated financial statements from the date of the acquisition. Pro forma and historical results of operations of the company have not been presented, as the results do not have a material effect on any of the periods presented in our consolidated statements of operations.

Net Income Per Share Attributable to Common Stockholders - Schedule of Computation of Basic and Diluted Net Income Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Earnings Per Share, Basic [Abstract]
Net income	$ 637,462	$ 103,711	$ 1,375,639
Less: undistributed earnings attributable to participating securities	0	(7)	(582)
Net Income (Loss) Available to Common Stockholders, Basic	$ 637,462	$ 103,704	$ 1,375,057
Earnings Per Share, Diluted [Abstract]
Weighted-average shares used in computing net income (loss) per share attributable to common stockholders, basic (in shares)	300,748,162	296,560,501	296,334,894
Weighted-average shares used in computing net income (loss) per share attributable to common stockholders, diluted (in shares)	308,519,897	304,231,350	305,826,505
Net income (loss) per share attributable to common stockholders, basic (in dollars per share)	$ 2.12	$ 0.35	$ 4.64
Net income (loss) per share attributable to common stockholders, diluted (in dollars per share)	$ 2.07	$ 0.34	$ 4.50
Class A
Earnings Per Share, Basic [Abstract]
Net income	$ 538,554	$ 87,246	$ 1,105,368
Less: undistributed earnings attributable to participating securities	0	0	0
Net Income (Loss) Available to Common Stockholders, Basic	538,554	87,246	1,105,368
Reallocation of net income attributable to common stockholders	(4,653)	(1,205)	(23,891)
Net income attributable to common stockholders, diluted	$ 533,901	$ 86,041	$ 1,081,477
Earnings Per Share, Diluted [Abstract]
Weighted-average shares used in computing net income (loss) per share attributable to common stockholders, basic (in shares)	254,084,540	249,494,904	238,214,936
Weighted-average shares used in computing net income (loss) per share attributable to common stockholders, diluted (in shares)	258,398,674	252,413,234	240,531,470
Net income (loss) per share attributable to common stockholders, basic (in dollars per share)	$ 2.12	$ 0.35	$ 4.64
Net income (loss) per share attributable to common stockholders, diluted (in dollars per share)	$ 2.07	$ 0.34	$ 4.50
Class B
Earnings Per Share, Basic [Abstract]
Net income	$ 98,908	$ 16,465	$ 270,271
Less: undistributed earnings attributable to participating securities	0	(7)	(582)
Net Income (Loss) Available to Common Stockholders, Basic	98,908	16,458	269,689
Reallocation of net income attributable to common stockholders	4,653	1,205	23,891
Net income attributable to common stockholders, diluted	$ 103,561	$ 17,663	$ 293,580
Earnings Per Share, Diluted [Abstract]
Weighted-average shares used in computing net income (loss) per share attributable to common stockholders, basic (in shares)	46,663,622	47,065,597	58,119,958
Weighted-average shares used in computing net income (loss) per share attributable to common stockholders, diluted (in shares)	50,121,223	51,818,116	65,295,035
Net income (loss) per share attributable to common stockholders, basic (in dollars per share)	$ 2.12	$ 0.35	$ 4.64
Net income (loss) per share attributable to common stockholders, diluted (in dollars per share)	$ 2.07	$ 0.34	$ 4.50

Income Taxes - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
Income Taxes - Narrative (Details) - USD ($) $ in Millions	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Tax Credit Carryforward [Line Items]
Non-recurring tax benefit related to valuation allowance	$ 10.7
Unrecognized tax benefits, if recognized, would impact effective tax rate	46.5	$ 32.5	$ 19.6
Interest and penalties	4.7	$ 1.6	$ 0.4
Federal Income Tax
Tax Credit Carryforward [Line Items]
Operating loss carryforward	12.3
Federal Income Tax \| Research and Development Credit Carryforward
Tax Credit Carryforward [Line Items]
Tax credit carryforward	1.2
State Income Tax
Tax Credit Carryforward [Line Items]
Operating loss carryforward	14.2
State Income Tax \| Research and Development Credit Carryforward
Tax Credit Carryforward [Line Items]
Tax credit carryforward	31.9
Foreign Tax
Tax Credit Carryforward [Line Items]
Operating loss carryforward	$ 35.6

Balance Sheet Components (Tables)

12 Months Ended

Jan. 31, 2024

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure

Prepaid expenses and other current assets consisted of the following:


	As of January 31,
	2024		2023

	(in thousands)
Prepaid expenses	188,259		123,493
Restricted cash from international employee stock sales	6,874		13,141
Other	24,049		26,458
Prepaid expenses and other current assets	$	219,182	$	163,092

Schedule of Property and Equipment

Property and equipment consisted of the following:


	As of January 31,
	2024		2023

	(in thousands)
Servers	$	340,868	$	249,776
Computer and office equipment	44,571		48,325
Software	95,409		84,082
Leasehold improvements	43,981		25,948
Furniture and fixtures	5,192		4,372
Property and equipment, gross	530,021		412,503
Less: accumulated depreciation and amortization	(236,317)		(159,682)
Property and equipment, net	$	293,704	$	252,821

Schedule of Other Assets, Noncurrent

Other assets, noncurrent consisted of the following:


	As of January 31,
	2024		2023

	(in thousands)
Accounts receivable, noncurrent	$	26,099	$	92,031

Prepaid expense, noncurrent	23,351		9,695
Indefinite-lived intangible assets	25,239		25,239


Intangible assets subject to amortization, net	46,935		31,420
Other	11,853		19,489
Other assets, noncurrent	$	133,477	$	177,874

Schedule of Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following:


	As of January 31,
	2024		2023

	(in thousands)
Accrued expenses	$	173,993	$	160,189

Accrued compensation and benefits	185,128		139,105
Income tax liabilities	21,880		46,441
Sales and other non-income tax liabilities	35,460		33,859
Customer deposit liabilities	40,142		33,640
Operating lease liabilities, current	24,645		22,790


Other	18,916		21,692
Accrued expenses and other current liabilities	$	500,164	$	457,716

Schedule of Other Liabilities, Noncurrent

Other liabilities, noncurrent consisted of the following:


	As of January 31,
	2024		2023

	(in thousands)
Sales and other non-income tax liabilities	$	42,254	$	42,321


Uncertain tax position liabilities	33,864		23,140
Other	5,260		1,734
Other liabilities, noncurrent	$	81,378	$	67,195

Operating Leases - Additional Information (Details) $ in Millions	12 Months Ended
	Jan. 31, 2024 USD ($) lease	Jan. 31, 2023 USD ($)	Jan. 31, 2022 USD ($)
Lessee, Lease, Description [Line Items]
Number of operating lease options \| lease	1
Operating lease expense \| $	$ 24.9	$ 32.7	$ 22.8
Maximum
Lessee, Lease, Description [Line Items]
Lease contractual period (in years)	5 years

Revenue Recognition - Remaining Performance Obligation (Details) $ in Millions	Jan. 31, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation	$ 3,574.8
Billed consideration
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation	1,270.4
Unbilled consideration
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation	$ 2,304.4
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2024-02-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation percentage (as a percent)	58.00%
Revenue remaining performance obligation, expected timing of satisfaction period (in months)	12 months

Fair Value Measurements (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Financial Assets:
Marketable securities	$ 5,404,233	$ 4,325,836
Commercial paper
Financial Assets:
Marketable securities	41,564	77,701
Agency bonds
Financial Assets:
Marketable securities	1,666,683	810,650
Corporate and other debt securities
Financial Assets:
Marketable securities	663,159	550,894
U.S. government agency securities
Financial Assets:
Marketable securities	3,004,842	2,861,215
Treasury bills
Financial Assets:
Marketable securities	27,985	25,376
Fair Value, Recurring Basis
Financial Assets:
Cash equivalents	974,599	310,571
Marketable securities	5,404,233	4,325,836
Publicly held equity securities included in strategic investments	23,160	171,975
Total financial assets	6,406,074	4,823,054
Fair Value, Recurring Basis \| Commercial paper
Financial Assets:
Marketable securities	41,564	77,701
Fair Value, Recurring Basis \| Agency bonds
Financial Assets:
Marketable securities	1,666,683	810,650
Fair Value, Recurring Basis \| Corporate and other debt securities
Financial Assets:
Marketable securities	663,159	550,894
Fair Value, Recurring Basis \| U.S. government agency securities
Financial Assets:
Marketable securities	3,004,842	2,861,215
Fair Value, Recurring Basis \| Treasury bills
Financial Assets:
Marketable securities	27,985	25,376
Fair Value, Recurring Basis \| Certificates of deposit included in other assets, noncurrent
Financial Assets:
Certificates of deposit included in other assets, noncurrent	254	272
Fair Value, Recurring Basis \| Privately held debt securities included in strategic investments
Financial Assets:
Marketable securities	3,828	14,400
Fair Value, Recurring Basis \| Money market funds
Financial Assets:
Cash equivalents	851,100	310,571
Fair Value, Recurring Basis \| Treasury bills
Financial Assets:
Cash equivalents	100,629
Fair Value, Recurring Basis \| Corporate debt securities
Financial Assets:
Cash equivalents	2,715
Fair Value, Recurring Basis \| U.S. government agency securities
Financial Assets:
Cash equivalents	20,155
Fair Value, Recurring Basis \| Level 1
Financial Assets:
Cash equivalents	851,100	310,571
Marketable securities	0	0
Publicly held equity securities included in strategic investments	23,160	171,975
Total financial assets	874,260	482,546
Fair Value, Recurring Basis \| Level 1 \| Commercial paper
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 1 \| Agency bonds
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 1 \| Corporate and other debt securities
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 1 \| U.S. government agency securities
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 1 \| Treasury bills
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 1 \| Certificates of deposit included in other assets, noncurrent
Financial Assets:
Certificates of deposit included in other assets, noncurrent	0	0
Fair Value, Recurring Basis \| Level 1 \| Privately held debt securities included in strategic investments
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 1 \| Money market funds
Financial Assets:
Cash equivalents	851,100	310,571
Fair Value, Recurring Basis \| Level 1 \| Treasury bills
Financial Assets:
Cash equivalents	0
Fair Value, Recurring Basis \| Level 1 \| Corporate debt securities
Financial Assets:
Cash equivalents	0
Fair Value, Recurring Basis \| Level 1 \| U.S. government agency securities
Financial Assets:
Cash equivalents	0
Fair Value, Recurring Basis \| Level 2
Financial Assets:
Cash equivalents	123,499	0
Marketable securities	5,404,233	4,325,836
Publicly held equity securities included in strategic investments	0	0
Total financial assets	5,527,986	4,326,108
Fair Value, Recurring Basis \| Level 2 \| Commercial paper
Financial Assets:
Marketable securities	41,564	77,701
Fair Value, Recurring Basis \| Level 2 \| Agency bonds
Financial Assets:
Marketable securities	1,666,683	810,650
Fair Value, Recurring Basis \| Level 2 \| Corporate and other debt securities
Financial Assets:
Marketable securities	663,159	550,894
Fair Value, Recurring Basis \| Level 2 \| U.S. government agency securities
Financial Assets:
Marketable securities	3,004,842	2,861,215
Fair Value, Recurring Basis \| Level 2 \| Treasury bills
Financial Assets:
Marketable securities	27,985	25,376
Fair Value, Recurring Basis \| Level 2 \| Certificates of deposit included in other assets, noncurrent
Financial Assets:
Certificates of deposit included in other assets, noncurrent	254	272
Fair Value, Recurring Basis \| Level 2 \| Privately held debt securities included in strategic investments
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 2 \| Money market funds
Financial Assets:
Cash equivalents	0	0
Fair Value, Recurring Basis \| Level 2 \| Treasury bills
Financial Assets:
Cash equivalents	100,629
Fair Value, Recurring Basis \| Level 2 \| Corporate debt securities
Financial Assets:
Cash equivalents	2,715
Fair Value, Recurring Basis \| Level 2 \| U.S. government agency securities
Financial Assets:
Cash equivalents	20,155
Fair Value, Recurring Basis \| Level 3
Financial Assets:
Cash equivalents	0	0
Marketable securities	0	0
Publicly held equity securities included in strategic investments	0	0
Total financial assets	3,828	14,400
Fair Value, Recurring Basis \| Level 3 \| Commercial paper
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 3 \| Agency bonds
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 3 \| Corporate and other debt securities
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 3 \| U.S. government agency securities
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 3 \| Treasury bills
Financial Assets:
Marketable securities	0	0
Fair Value, Recurring Basis \| Level 3 \| Certificates of deposit included in other assets, noncurrent
Financial Assets:
Certificates of deposit included in other assets, noncurrent	0	0
Fair Value, Recurring Basis \| Level 3 \| Privately held debt securities included in strategic investments
Financial Assets:
Marketable securities	3,828	14,400
Fair Value, Recurring Basis \| Level 3 \| Money market funds
Financial Assets:
Cash equivalents	0	$ 0
Fair Value, Recurring Basis \| Level 3 \| Treasury bills
Financial Assets:
Cash equivalents	0
Fair Value, Recurring Basis \| Level 3 \| Corporate debt securities
Financial Assets:
Cash equivalents	0
Fair Value, Recurring Basis \| Level 3 \| U.S. government agency securities
Financial Assets:
Cash equivalents	$ 0

Schedule II: Valuation and Qualifying Accounts (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Accounts receivable allowances
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance at Beginning of Year	$ 33,206	$ 24,696	$ 36,844
Additions	52,730	57,142	50,467
Write-offs or Deductions	(53,565)	(48,632)	(62,615)
Balance at End of Year	32,371	33,206	24,696
Deferred tax asset valuation allowance
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance at Beginning of Year	53,570	12,605	335,051
Additions	599	40,965	5,511
Write-offs or Deductions	(18,220)	0	(327,957)
Balance at End of Year	$ 35,949	$ 53,570	$ 12,605

Balance Sheet Components - Other Assets, Noncurrent (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Accounts receivable, noncurrent	$ 26,099	$ 92,031
Prepaid expense, noncurrent	23,351	9,695
Indefinite-lived intangible assets	25,239	25,239
Intangible assets subject to amortization, net	46,935	31,420
Other	11,853	19,489
Other assets, noncurrent	$ 133,477	$ 177,874

Stockholders' Equity and Equity Incentive Plans - Summary of Restricted Stock Units Activity Under Equity Incentive Plan (Details) - RSUs	12 Months Ended
	Jan. 31, 2024 $ / shares shares
Unvested RSUs
Beginning balance (in units) \| shares	21,868,533
Granted (in units) \| shares	19,864,395
Vested (in units) \| shares	(11,349,453)
Cancelled/forfeited (in units) \| shares	(4,342,918)
Ending balance (in units) \| shares	26,040,557
Weighted-Average Grant Date Fair Value Per Share
Beginning balance (in dollars per unit) \| $ / shares	$ 109.31
Granted (in dollars per unit) \| $ / shares	69.27
Vested (in dollars per unit) \| $ / shares	102.87
Cancelled/forfeited (in dollars per unit) \| $ / shares	99.98
Ending balance (in dollars per unit) \| $ / shares	$ 83.14

Income Taxes (Tables)

12 Months Ended

Jan. 31, 2024

Income Tax Disclosure [Abstract]

Schedule of Net Income (Loss) before Provision of Income Taxes

The components of the net income before the provision for (benefit from) income taxes were as follows:


	Year Ended January 31,
	2024		2023		2022

	(in thousands)
Domestic	$	792,495	$	196,224	$	1,047,318
Foreign	39,817		53,052		54,314
Total	$	832,312	$	249,276	$	1,101,632

Schedule of Provision of Income Taxes

The provision for (benefit from) income taxes was as follows:


	Year Ended January 31,
	2024		2023		2022

	(in thousands)
Current:
Federal	$	257,913	$	254,505	$	69,853
State	44,457		33,548		20,174
Foreign	9,159		18,473		12,027
Total current income tax expense (benefit)	311,529		306,526		102,054
Deferred:
Federal	(88,110)		(173,941)		(293,704)
State	(20,201)		16,673		(82,561)
Foreign	(8,368)		(3,693)		204
Total deferred income tax expense (benefit)	(116,679)		(160,961)		(376,061)
Total provision for (benefit from) income taxes	$	194,850	$	145,565	$	(274,007)

Schedule of Provision for Income Taxes

The provision for (benefit from) income taxes differs from the amount computed by applying the statutory federal tax rate as follows:


	Year Ended January 31,
	2024			2023			2022

	(in thousands, except percentages)
Tax at federal statutory rate	$	174,785		$	52,277		$	231,350
State taxes	37,137			13,666			24,840
Foreign rate differential	2,943			1,017			1,830
Non-deductible compensation	10,639			10,231			—
Stock-based compensation	96,936			124,631			(135,250)
Permanent Items	4,016			9,090			3,971
Foreign-derived intangible income deduction	(63,571)			(76,686)			(34,131)
Research and development credits	(39,226)			(38,127)			(42,973)
Tax uncertainties	2,674			2,296			244
Change in valuation allowance	(14,109)			39,288			(322,231)
Deferred rate change	(6,803)			2,014			—
Other	(10,571)			5,868			(1,658)
Total	$	194,850		$	145,565		$	(274,007)
Effective tax rate	23.4		%	58.4		%	(24.9)		%

Schedule of Significant Components of Deferred Income Tax Assets

Significant components of our deferred income tax assets as of January 31, 2024 and 2023 are as follows:


	As of January 31,
	2024		2023

	(in thousands)
Deferred tax assets:
Net operating loss carryforwards	$	12,995	$	14,788
Research and development credit carryforwards	16,610		12,792
Stock-based compensation	84,906		116,798
Accruals and reserves	39,295		42,271
Deferred revenue	308,152		303,167
Capitalized research expenditures	379,102		245,708
Operating lease liabilities	17,829		23,140
Other assets	4,105		10,541
Total deferred tax assets	862,994		769,205
Valuation allowance	(35,949)		(53,570)
Total deferred tax assets net of valuation allowance	827,045		715,635

Deferred tax liabilities:
Property and equipment and intangible assets	(35,007)		(36,274)
Deferred contract acquisition costs	(83,862)		(89,839)
Operating right-of-use assets	(14,396)		(19,352)
Other liabilities	(35,480)		(13,054)
Total deferred tax liabilities	(168,745)		(158,519)

Net deferred tax assets	$	658,300	$	557,116

Schedule of Reconciliation of Unrecognized Tax Position

A reconciliation of the beginning and ending balance of total unrecognized tax benefits is as follows:


Unrecognized Tax Benefits (in thousands)	Year Ended January 31,
	2024		2023		2022

Balance, beginning of year	$	30,404	$	19,171	$	14,884
Tax Positions taken in prior year:
Gross increases	228		877		—
Gross decreases	—		—		(3,764)
Tax Positions taken in current year:
Gross increases	12,415		10,547		8,211
Gross decreases	(891)		—		—
Lapse of Statute of Limitations	(384)		(191)		(160)
Acquisitions	—		—		—



Balance, end of year	$	41,772	$	30,404	$	19,171

Operating Leases - Schedule of Supplemental Cash flow Information (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Leases [Abstract]
Cash payments included in the measurement of our operating lease liabilities	$ 26,471	$ 27,120	$ 22,679
Operating lease right-of-use assets recognized in exchange for new operating lease obligations	$ 0	$ 13,857	$ 16,784

Balance Sheet Components - Schedule of Other Liabilities Non Current (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Sales and other non-income tax liabilities	$ 42,254	$ 42,321
Uncertain tax position liabilities	33,864	23,140
Other	5,260	1,734
Other liabilities, noncurrent	$ 81,378	$ 67,195

Balance Sheet Components - Schedule of Property and Equipment (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 530,021	$ 412,503
Less: accumulated depreciation and amortization	(236,317)	(159,682)
Property and equipment, net	293,704	252,821
Servers
Property, Plant and Equipment [Line Items]
Property and equipment, gross	340,868	249,776
Computer and office equipment
Property, Plant and Equipment [Line Items]
Property and equipment, gross	44,571	48,325
Software
Property, Plant and Equipment [Line Items]
Property and equipment, gross	95,409	84,082
Leasehold improvements
Property, Plant and Equipment [Line Items]
Property and equipment, gross	43,981	25,948
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 5,192	$ 4,372

Balance Sheet Components

12 Months Ended

Jan. 31, 2024

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Balance Sheet Components

Prepaid Expenses and Other Current Assets

Prepaid expenses and other current assets consisted of the following:


	As of January 31,
	2024		2023

	(in thousands)
Prepaid expenses	188,259		123,493
Restricted cash from international employee stock sales	6,874		13,141
Other	24,049		26,458
Prepaid expenses and other current assets	$	219,182	$	163,092

Property and Equipment, Net

Property and equipment consisted of the following:


	As of January 31,
	2024		2023

	(in thousands)
Servers	$	340,868	$	249,776
Computer and office equipment	44,571		48,325
Software	95,409		84,082
Leasehold improvements	43,981		25,948
Furniture and fixtures	5,192		4,372
Property and equipment, gross	530,021		412,503
Less: accumulated depreciation and amortization	(236,317)		(159,682)
Property and equipment, net	$	293,704	$	252,821

Depreciation and amortization expense was $91.9 million, $77.0 million, and $47.5 million for the fiscal years ended January 31, 2024, 2023, and 2022, respectively.

Other Assets, Noncurrent

Other assets, noncurrent consisted of the following:


	As of January 31,
	2024		2023

	(in thousands)
Accounts receivable, noncurrent	$	26,099	$	92,031

Prepaid expense, noncurrent	23,351		9,695
Indefinite-lived intangible assets	25,239		25,239


Intangible assets subject to amortization, net	46,935		31,420
Other	11,853		19,489
Other assets, noncurrent	$	133,477	$	177,874

Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following:


	As of January 31,
	2024		2023

	(in thousands)
Accrued expenses	$	173,993	$	160,189

Accrued compensation and benefits	185,128		139,105
Income tax liabilities	21,880		46,441
Sales and other non-income tax liabilities	35,460		33,859
Customer deposit liabilities	40,142		33,640
Operating lease liabilities, current	24,645		22,790


Other	18,916		21,692
Accrued expenses and other current liabilities	$	500,164	$	457,716

Other Liabilities, Noncurrent

Other liabilities, noncurrent consisted of the following:


	As of January 31,
	2024		2023

	(in thousands)
Sales and other non-income tax liabilities	$	42,254	$	42,321


Uncertain tax position liabilities	33,864		23,140
Other	5,260		1,734
Other liabilities, noncurrent	$	81,378	$	67,195

Revenue Recognition - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Revenue from Contract with Customer [Abstract]
Unbilled accounts receivable	$ 124.8	$ 91.6
Revenue recognized included in deferred revenue	$ 1,257.4	$ 1,140.7	$ 858.2
Capitalized contract cost, amortization period (in years)	3 years

Net Income Per Share Attributable to Common Stockholders

12 Months Ended

Jan. 31, 2024

Earnings Per Share [Abstract]

Net Income Per Share Attributable to Common Stockholders

The following table sets forth the computation of basic and diluted net income per share attributable to common stockholders for the periods presented:


	Year Ended January 31,
		2024		2023				2022
				Class A		Class B		Class A		Class B		Class A		Class B

Numerator:			(in thousands, except share and per share data)
Net income				$	538,554	$	98,908	$	87,246	$	16,465	$	1,105,368	$	270,271

Less: undistributed earnings attributable to participating securities				—		—		—		(7)		—		(582)
Net income attributable to common stockholders, basic				$	538,554	$	98,908	$	87,246	$	16,458	$	1,105,368	$	269,689
Reallocation of net income attributable to common stockholders				(4,653)		4,653		(1,205)		1,205		(23,891)		23,891
Net income attributable to common stockholders, diluted				$	533,901	$	103,561	$	86,041	$	17,663	$	1,081,477	$	293,580
Denominator:
Weighted-average shares used in computing net income per share attributable to common stockholders, basic				254,084,540		46,663,622		249,494,904		47,065,597		238,214,936		58,119,958
Weighted-average shares used in computing net income per share attributable to common stockholders, diluted				258,398,674		50,121,223		252,413,234		51,818,116		240,531,470		65,295,035
Net income per share attributable to common stockholders, basic				$	2.12	$	2.12	$	0.35	$	0.35	$	4.64	$	4.64
Net income per share attributable to common stockholders, diluted				$	2.07	$	2.07	$	0.34	$	0.34	$	4.50	$	4.50

The potential shares of common stock that were excluded from the computation of diluted net income per share attributable to common stockholders for the periods presented because including them would have been anti-dilutive are as follows:


	Year Ended January 31,
		2024	2023		2022
			Class A	Class B	Class A	Class B	Class A	Class B

Outstanding stock options			109,441	—	88,019	—	—	—
Unvested RSUs			9,124,205	—	9,228,633	—	1,015,860	—
Purchase rights committed under the ESPP			1,789,166	—	1,674,853	—	241,107	—

Total			11,022,812	—	10,991,505	—	1,256,967	—

For the years ended January 31, 2024, 2023, and 2022, the table above does not include 405,156 of issued Class A common stock held by us that are reserved for the sole purpose of being transferred to nonprofit organizations.

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Common Stock	Additional Paid-In Capital	Accumulated Other Comprehensive Income (Loss)	Retained Earnings
Beginning balance (in shares) at Jan. 31, 2021		293,549,223
Beginning balance at Jan. 31, 2021	$ 3,860,767	$ 292	$ 3,187,168	$ 839	$ 672,468
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon exercise of stock options (in shares)		2,881,485
Issuance of common stock upon exercise of stock options	14,810	$ 4	14,806
Issuance of common stock upon release of restricted stock units (in shares)		1,768,702
Issuance of common stock upon release of restricted stock units	2	$ 2
Issuance of common stock for employee stock purchase plan (in shares)		838,395
Issuance of common stock for employee stock purchase plan	59,331	$ 1	59,330
Stock-based compensation expense	488,210		488,210
Other comprehensive loss	(18,741)			(18,741)
Net income	1,375,639				1,375,639
Ending balance (in shares) at Jan. 31, 2022		299,037,805
Ending balance at Jan. 31, 2022	5,780,018	$ 299	3,749,514	(17,902)	2,048,107
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon exercise of stock options (in shares)		1,299,758
Issuance of common stock upon exercise of stock options	8,815	$ 1	8,814
Issuance of common stock upon release of restricted stock units (in shares)		3,977,915
Issuance of common stock upon release of restricted stock units	0	$ 4	(4)
Repurchase of common stock (in shares)		(11,170,907)
Repurchase of common stock	(1,000,003)	$ (11)	(999,992)
Issuance of common stock for employee stock purchase plan (in shares)		678,279
Issuance of common stock for employee stock purchase plan	53,710	$ 1	53,709
Stock-based compensation expense	1,292,839		1,292,839
Other comprehensive loss	(32,483)			(32,483)
Net income	103,711				103,711
Ending balance (in shares) at Jan. 31, 2023		293,822,850
Ending balance at Jan. 31, 2023	$ 6,206,607	$ 294	4,104,880	(50,385)	2,151,818
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon exercise of stock options (in shares)	1,464,158	1,464,158
Issuance of common stock upon exercise of stock options	$ 10,195	$ 1	10,194
Issuance of common stock upon release of restricted stock units (in shares)		11,349,453
Issuance of common stock upon release of restricted stock units	0	$ 11	(11)
Issuance of common stock for employee stock purchase plan (in shares)		921,892
Issuance of common stock for employee stock purchase plan	54,097	$ 1	54,096
Stock-based compensation expense	1,059,597		1,059,597
Other comprehensive loss	51,448			51,448
Net income	637,462				637,462
Ending balance (in shares) at Jan. 31, 2024		307,558,353
Ending balance at Jan. 31, 2024	$ 8,019,406	$ 307	$ 5,228,756	$ 1,063	$ 2,789,280

Business Combinations (Details) - USD ($) $ in Thousands			12 Months Ended
Business Combinations (Details) - USD ($) $ in Thousands	Apr. 21, 2023	May 19, 2022	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Business Acquisition [Line Items]
Goodwill			$ 307,295	$ 122,641	$ 27,607
Solvvy, Inc.
Business Acquisition [Line Items]
Business acquisition, percentage of voting interests acquired (as a percent)		100.00%
Payments to acquire businesses, gross		$ 121,200
Goodwill				$ 95,000
Intangible assets, other than goodwill		26,700
Other net liabilities acquired		500
Solvvy, Inc. \| Developed Technology Rights
Business Acquisition [Line Items]
Intangible assets, other than goodwill		$ 12,000
Acquired finite-lived intangible assets, weighted average useful life (in years)		5 years	3 years 3 months 18 days
Solvvy, Inc. \| Customer relationships
Business Acquisition [Line Items]
Intangible assets, other than goodwill		$ 14,700
Acquired finite-lived intangible assets, weighted average useful life (in years)		5 years	3 years 3 months 18 days
Workvivo Limited
Business Acquisition [Line Items]
Business acquisition, percentage of voting interests acquired (as a percent)	100.00%
Payments to acquire businesses, gross	$ 221,800
Goodwill			$ 184,700
Intangible assets, other than goodwill			28,000
Other net liabilities acquired			9,100
Workvivo Limited \| Developed Technology Rights
Business Acquisition [Line Items]
Intangible assets, other than goodwill			$ 10,800
Acquired finite-lived intangible assets, weighted average useful life (in years)	5 years		4 years 2 months 12 days
Workvivo Limited \| Customer relationships
Business Acquisition [Line Items]
Intangible assets, other than goodwill			$ 17,000
Acquired finite-lived intangible assets, weighted average useful life (in years)	5 years		4 years 2 months 12 days

Goodwill and Intangible Assets (Tables)

12 Months Ended

Jan. 31, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

The following table summarizes the changes in the carrying amount of goodwill during the years:


	As of January 31,
	2024		2023
	(in thousands)
Balance, beginning of the year	$	122,641	$	27,607
Increase in goodwill related to business combinations	184,654		95,034
Balance, ending of the year	$	307,295	$	122,641

Schedule of Finite-Lived Intangible Assets

The following table summarizes intangible assets with a finite useful life included within other asset, noncurrent on the consolidated balance sheet:


	As of January 31,
	2024						2023
	Gross Carrying Amount		Accumulated Amortization		Net Value		Gross Carrying Amount		Accumulated Amortization		Net Value

	(in thousands)
Customer relationships	$	31,732	$	(7,684)	$	24,048	$	14,700	$	(2,078)	$	12,622
Technology	26,959		(8,676)		18,283		16,190		(3,752)		12,438
Assembled workforce	7,034		(2,430)		4,604		7,034		(674)		6,360
Total	$	65,725	$	(18,790)	$	46,935	$	37,924	$	(6,504)	$	31,420

Schedule of Finite-Lived Intangible Assets, Future Amortization Expense

Estimated amortization expense for each of the five succeeding fiscal years and thereafter is as follows:


			As of January 31, 2024
			(in thousands)
Year Ending January 31,
2025			13,525
2026			13,000
2027			12,088
2028			7,105
2029			1,217
Thereafter			—
Total amortization expense			46,935

Schedule of Indefinite-Lived Intangible Assets

The following table summarizes intangible assets with an indefinite useful life included within other asset, noncurrent on the consolidated balance sheet:


	As of January 31,
	2024		2023

	(in thousands)
Domain and IP Addresses	$	20,232	$	20,232
Patents and Tradenames	5,007		5,007
Total	$	25,239	$	25,239

- Definition

Tabular disclosure of goodwill by reportable segment and in total which includes a rollforward schedule.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 55
-Paragraph 24
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482548/350-20-55-24

Reference 2: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-1

Reference 3: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-1

Reference 4: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-1

Reference 5: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-1

Reference 6: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-1

Reference 7: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-1

Reference 8: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-1

Reference 9: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-1

Reference 10: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (g)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-1

Reference 11: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 1A
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-1A

Reference 12: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 350
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482573/350-20-50-2

+ Details

Stockholders' Equity and Equity Incentive Plans - Fair Value of ESPP Purchase Rights Assumptions (Details) - Purchase rights committed under the ESPP	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected volatility, minimum (as a percent)	30.00%	57.60%	40.30%
Expected volatility, maximum (as a percent)	57.60%	64.60%	75.00%
Risk-free interest rate, minimum	4.60%	2.20%	0.00%
Risk-free interest rate, maximum	5.40%	4.80%	2.50%
Expected dividend yield	0.00%	0.00%	0.00%
Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (years)	6 months	6 months	6 months
Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (years)	2 years	2 years	2 years 1 month 6 days

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Cash flows from operating activities:
Net income	$ 637,462	$ 103,711	$ 1,375,639
Adjustments to reconcile net income to net cash provided by operating activities:
Stock-based compensation expense	1,057,161	1,285,752	477,287
Deferred income taxes	(116,679)	(160,961)	(327,957)
Amortization of deferred contract acquisition costs	270,701	259,368	177,283
(Gains) losses on strategic investments, net	(109,770)		(43,761)
(Gains) losses on strategic investments, net		37,571
Depreciation and amortization	104,451	82,321	48,188
Provision for accounts receivable allowances	35,244	50,285	36,747
Unrealized foreign exchange losses (gains)	12,259	13,266	0
Non-cash operating lease cost	21,066	28,933	18,387
Amortization of discount/premium on marketable securities	(50,770)	1,206	25,316
Other	(7,670)	1,647	4,591
Changes in operating assets and liabilities:
Accounts receivable	53,270	(231,845)	(159,183)
Prepaid expenses and other assets	(71,247)	(18,066)	(155,934)
Deferred contract acquisition costs	(214,657)	(298,629)	(247,371)
Accounts payable	(4,416)	11,611	(2,218)
Accrued expenses and other liabilities	51,974	20,530	101,369
Deferred revenue	(46,719)	127,401	293,887
Operating lease liabilities, net	(22,824)	(23,839)	(17,004)
Net cash provided by operating activities	1,598,836	1,290,262	1,605,266
Cash flows from investing activities:
Purchases of marketable securities	(4,083,968)	(2,849,121)	(4,434,749)
Maturities of marketable securities	3,131,419	2,835,196	1,733,043
Sales of marketable securities	1,191	0	296,867
Purchases of property and equipment	(126,953)	(103,826)	(132,590)
Purchases of strategic investments	(70,527)	(69,050)	(305,149)
Proceeds from strategic investments	170,067	300	0
Cash paid for acquisition, net of cash acquired	(204,918)	(120,553)	(3,501)
Purchases of intangible assets	0	(11,268)	(13,018)
Net cash used in investing activities	(1,183,689)	(318,322)	(2,859,097)
Cash flows from financing activities:
Cash paid for repurchases of common stock	0	(1,000,003)	0
Proceeds from issuance of common stock for employee stock purchase plan	54,097	53,710	59,331
Proceeds from exercise of stock options	10,195	8,577	14,404
Proceeds from employee equity transactions (remitted) to be remitted to employees and tax authorities, net	(4,106)	774	(40,004)
Other	0	0	337
Net cash provided by (used in) financing activities	60,186	(936,942)	34,068
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	(10,196)	(8,108)	0
Net increase (decrease) in cash, cash equivalents, and restricted cash	465,137	26,890	(1,219,763)
Cash, cash equivalents, and restricted cash—beginning of year	1,100,243	1,073,353	2,293,116
Cash, cash equivalents, and restricted cash—end of year	1,565,380	1,100,243	1,073,353
Supplemental disclosures of cash flow information
Cash paid for income taxes, net	348,129	309,084	38,979
Supplemental disclosures of non-cash investing and financing information
Purchase of equipment during the period included in accounts payable and accrued expenses	16,206	11,946	13,728
Vesting of early exercised stock options	0	238	407
Reconciliation of cash, cash equivalents, and restricted cash within the consolidated balance sheets to the amounts shown in the consolidated statements of cash flows above:
Cash and cash equivalents	1,558,252	1,086,830	1,062,820
Restricted cash, current included in prepaid expenses and other current assets	6,874	13,141	10,236
Restricted cash, noncurrent included in other assets, noncurrent	254	272	297
Total cash, cash equivalents, and restricted cash	$ 1,565,380	$ 1,100,243	$ 1,073,353

Revenue Recognition

12 Months Ended

Jan. 31, 2024

Revenue from Contract with Customer [Abstract]

Revenue Recognition

Disaggregation of Revenue

The following table summarizes revenue by region based on the billing address of customers:


	Year Ended January 31,
		2024		2023				2022
				Amount		Percentage of Revenue		Amount		Percentage of Revenue		Amount		Percentage of Revenue

			(in thousands, except percentages)
Americas				$	3,228,914	71.3	%	$	3,054,172	69.5	%	$	2,734,241	66.7	%
APAC				571,596		12.6	%	590,512		13.4	%	564,120		13.8	%
EMEA				726,714		16.1	%	748,276		17.1	%	801,503		19.5	%
Total				$	4,527,224	100.0	%	$	4,392,960	100.0	%	$	4,099,864	100.0	%

Contract Balances

We receive payments from customers based on a billing schedule as established in our customer contracts. Accounts receivable are recorded when we contractually have the right to consideration. In some arrangements, a right to consideration for our performance under the customer contract may occur before invoicing to the customer, resulting in an unbilled accounts receivable. The amount of unbilled accounts receivable included within accounts receivable, net of allowances on the consolidated balance sheets was $124.8 million and $91.6 million as of January 31, 2024 and 2023, respectively, and the amount of unbilled accounts receivable included within other assets, noncurrent on the consolidated balance sheets was immaterial as of January 31, 2024 and 2023.

Contract liabilities consist of deferred revenue. Revenue is deferred when we have the right to invoice in advance of performance under a customer contract. The current portion of deferred revenue balances is recognized over the next 12 months. The amount of revenue recognized during the fiscal years ended January 31, 2024, 2023, and 2022 that was included in deferred revenue at the beginning of each period was $1,257.4 million, $1,140.7 million, and $858.2 million, respectively.

Remaining Performance Obligations

The terms of our subscription agreements are monthly, annual, and multiyear and we may bill for the full term in advance or on an annual, quarterly, or monthly basis, depending on the billing terms with customers. As of January 31, 2024, the aggregate amount of the transaction price allocated to our remaining performance obligations was $3,574.8 million, which consists of both billed consideration in the amount of $1,270.4 million and unbilled consideration in the amount of $2,304.4 million that we expect to recognize as revenue. We expect to recognize 58% of our remaining performance obligations as revenue over the next 12 months and the remainder thereafter.

Cost to Obtain a Contract

We primarily capitalize sales commissions and associated payroll taxes paid to internal sales personnel that are incremental costs from the acquisition of customer contracts. These costs are recorded as deferred contract acquisition costs in the consolidated balance sheets. We determine whether costs should be deferred based on our sales compensation plans and if the commissions are incremental and would not have occurred absent the customer contract.

Sales commissions paid upon the initial acquisition of a customer contract are amortized over an estimated period of benefit of three years, which is typically greater than the contractual terms of the customer contracts. Generally we do not pay sales commissions upon contract renewal. Amortization is recognized on a straight-line basis commensurate with the pattern of revenue recognition. We determine the period of benefit for commissions paid for the acquisition of the initial customer contract by taking into consideration the initial estimated customer life and the technological life of our unified communications and collaboration platform and related significant features. Amortization of deferred contract acquisition costs is included in sales and marketing expense in the consolidated statements of operations.

We periodically review these deferred contract acquisition costs to determine whether events or changes in circumstances have occurred that could impact the period of benefit. There were no impairment losses recorded during the periods presented.

The following table represents a rollforward of deferred contract acquisition costs:


	Year Ended January 31,
	2024		2023

	(in thousands)
Beginning balance	$	403,241	$	363,980
Additions to deferred contract acquisition costs	214,657		298,629
Amortization of deferred contract acquisition costs	(270,700)		(259,368)
Ending balance	$	347,198	$	403,241
Deferred contract acquisition costs, current (to be amortized in next 12 months)	$	208,474	$	223,250
Deferred contract acquisition costs, noncurrent	138,724		179,991
Total deferred contract acquisition costs	$	347,198	$	403,241

- Definition

The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Name Accounting Standards Codification
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+ Details

Insider Trading Arrangements

3 Months Ended

12 Months Ended

Jan. 31, 2024

Trading Arrangements, by Individual

Name

Kelly Steckelberg

Title

Chief Financial Officer

Rule 10b5-1 Arrangement Adopted

true

Non-Rule 10b5-1 Arrangement Adopted

false

Rule 10b5-1 Arrangement Terminated

false

Non-Rule 10b5-1 Arrangement Terminated

false

Kelly Steckelberg [Member]

Trading Arrangements, by Individual

Material Terms of Trading Arrangement

During the Company’s last fiscal quarter, the Company’s directors and officers (as defined in Rule 16a-1(f) under the Exchange Act) adopted or terminated the contracts, instructions or written plans for the purchase or sale of the Company’s securities set forth in the table below.

Type of Trading Arrangement

Name and Position

Action

Adoption/ Termination

Date

Rule 10b5-1*

Non-

Rule 10b5-1**

Total Shares of Class A Common Stock to be Sold***

Expiration Date

Kelly Steckelberg, Chief Financial Officer

Adoption

11/24/2023

Up to 241,100

03/05/2025

* Contract, instruction or written plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act.

** “Non-Rule 10b5-1 trading arrangement” as defined in Item 408(c) of Regulation S-K under the Exchange Act.

*** Represents the maximum number of shares that may be sold pursuant to the 10b5-1 arrangement. The actual number of shares sold will be dependent on the satisfaction of certain conditions as set forth in the written plan.

Adoption Date

11/24/2023

Arrangement Duration

467 days

Aggregate Available

241,100

Operating Leases (Tables)

12 Months Ended

Jan. 31, 2024

Leases [Abstract]

Schedule of Supplemental Balance Sheet Information

Supplemental balance sheet information related to operating leases was as follows:


	As of January 31,
	2024			2023
	(in thousands, except life and percentages)
Reported as:
Assets:
Operating lease right-of-use assets	$	58,975		$	80,906
Liabilities:
Accrued expenses and other current liabilities	$	24,645		$	22,790
Operating lease liabilities, noncurrent	48,308			73,687
Total operating lease liabilities	$	72,953		$	96,477

Weighted average remaining lease term	3.7 years			4.3 years
Weighted average discount rate	4.1		%	3.8		%

Schedule of Supplemental Cash Flow and Other Information

Supplemental cash flow and other information related to operating leases was as follows:


	Year Ended January 31,
	2024		2023		2022
	(in thousands)
Cash payments included in the measurement of our operating lease liabilities	$	26,471	$	27,120	$	22,679
Operating lease right-of-use assets recognized in exchange for new operating lease obligations	$	—	$	13,857	$	16,784

Schedule of Future Minimum Lease Payments included in Measurement of Operating Lease Liabilities

As of January 31, 2024, the future minimum lease payments included in the measurement of our operating lease liabilities are as follows:


	As of January 31, 2024
	(in thousands)
Year Ending January 31,
2025	$	26,922
2026	22,063
2027	13,342
2028	8,137
2029	7,330
Thereafter	617
Total operating lease payments	$	78,411
Less: imputed interest	(5,458)
Total operating lease liabilities	$	72,953

Restructuring Activities - Schedule of Restructuring Reserve (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Severance and termination benefits
Restructuring Reserve [Roll Forward]
Restructuring reserve, balance at end of period	$ 0	$ 0
Restructuring expenses	54,361
Cash payments	(54,361)
Other
Restructuring Reserve [Roll Forward]
Restructuring reserve, balance at end of period	0	$ 0
Restructuring expenses	1,339
Cash payments	$ (1,339)

Revenue Recognition - Summary Disaggregation of Revenue by Region (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Disaggregation of Revenue [Line Items]
Revenue	$ 4,527,224	$ 4,392,960	$ 4,099,864
Revenue from Contract with Customer \| Geographic Concentration Risk
Disaggregation of Revenue [Line Items]
Percentage of Revenue	100.00%	100.00%	100.00%
Americas
Disaggregation of Revenue [Line Items]
Revenue	$ 3,228,914	$ 3,054,172	$ 2,734,241
Americas \| Revenue from Contract with Customer \| Geographic Concentration Risk
Disaggregation of Revenue [Line Items]
Percentage of Revenue	71.30%	69.50%	66.70%
APAC
Disaggregation of Revenue [Line Items]
Revenue	$ 571,596	$ 590,512	$ 564,120
APAC \| Revenue from Contract with Customer \| Geographic Concentration Risk
Disaggregation of Revenue [Line Items]
Percentage of Revenue	12.60%	13.40%	13.80%
EMEA
Disaggregation of Revenue [Line Items]
Revenue	$ 726,714	$ 748,276	$ 801,503
EMEA \| Revenue from Contract with Customer \| Geographic Concentration Risk
Disaggregation of Revenue [Line Items]
Percentage of Revenue	16.10%	17.10%	19.50%

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

- Definition

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

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Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 924
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
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Reference 11: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Goodwill and Intangible Assets

12 Months Ended

Jan. 31, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Intangible Assets

Goodwill

The following table summarizes the changes in the carrying amount of goodwill during the years:


	As of January 31,
	2024		2023
	(in thousands)
Balance, beginning of the year	$	122,641	$	27,607
Increase in goodwill related to business combinations	184,654		95,034
Balance, ending of the year	$	307,295	$	122,641

During the fiscal year ended January 31, 2024, we acquired Workvivo, and recorded goodwill of $184.7 million. During the fiscal year ended January 31, 2023, we acquired Solvvy, Inc., and recorded goodwill of $95.0 million. See Note 5 for additional information related to these acquisitions.

Intangibles

The following table summarizes intangible assets with a finite useful life included within other asset, noncurrent on the consolidated balance sheet:


	As of January 31,
	2024						2023
	Gross Carrying Amount		Accumulated Amortization		Net Value		Gross Carrying Amount		Accumulated Amortization		Net Value

	(in thousands)
Customer relationships	$	31,732	$	(7,684)	$	24,048	$	14,700	$	(2,078)	$	12,622
Technology	26,959		(8,676)		18,283		16,190		(3,752)		12,438
Assembled workforce	7,034		(2,430)		4,604		7,034		(674)		6,360
Total	$	65,725	$	(18,790)	$	46,935	$	37,924	$	(6,504)	$	31,420

Intangible asset amortization expense was $12.5 million and $5.3 million for the years ended January 31, 2024 and 2023, respectively, and less than $1.0 million for the year ended January 31, 2022.

Estimated amortization expense for each of the five succeeding fiscal years and thereafter is as follows:


			As of January 31, 2024
			(in thousands)
Year Ending January 31,
2025			13,525
2026			13,000
2027			12,088
2028			7,105
2029			1,217
Thereafter			—
Total amortization expense			46,935

The following table summarizes intangible assets with an indefinite useful life included within other asset, noncurrent on the consolidated balance sheet:


	As of January 31,
	2024		2023

	(in thousands)
Domain and IP Addresses	$	20,232	$	20,232
Patents and Tradenames	5,007		5,007
Total	$	25,239	$	25,239

For the years ended January 31, 2024, 2023 and 2022, there were no intangible assets impairment losses.

Net Income Per Share Attributable to Common Stockholders - Narrative (Details) - Class A - shares	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Issuance of common stock reserved for charitable donation (in shares)	11,022,812	10,991,505	1,256,967
Shares Reserved For Transfer To Nonprofit Organizations
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Issuance of common stock reserved for charitable donation (in shares)	405,156	405,156	405,156

Summary of Business and Significant Accounting Policies - Schedule of Property and Equipment (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Property, Plant and Equipment [Line Items]
Property and equipment, net	$ 293,704	$ 252,821
Americas
Property, Plant and Equipment [Line Items]
Property and equipment, net	202,022	189,486
APAC
Property, Plant and Equipment [Line Items]
Property and equipment, net	45,321	39,325
EMEA
Property, Plant and Equipment [Line Items]
Property and equipment, net	$ 46,361	$ 24,010

Operating Leases - Schedule of Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Assets
Operating lease right-of-use assets	$ 58,975	$ 80,906
Liabilities:
Operating Lease, Liability, Current, Statement of Financial Position [Extensible List]	Accrued expenses and other current liabilities	Accrued expenses and other current liabilities
Accrued expenses and other current liabilities	$ 24,645	$ 22,790
Operating lease liabilities, noncurrent	48,308	73,687
Total operating lease liabilities	$ 72,953	$ 96,477
Weighted average remaining lease term	3 years 8 months 12 days	4 years 3 months 18 days
Weighted average discount rate	4.10%	3.80%

Stockholders' Equity and Equity Incentive Plans - Summary of Stock-based Compensation Expense by Line Item (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items]
Total stock-based compensation expense	$ 1,057,161	$ 1,285,752	$ 477,287
Benefit from income taxes	(197,068)	(199,971)	(84,245)
Total stock-based compensation expense recorded to net income	860,093	1,085,781	393,042
Cost of revenue
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items]
Total stock-based compensation expense	143,798	174,546	69,612
Research and development
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items]
Total stock-based compensation expense	336,309	361,720	113,000
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items]
Total stock-based compensation expense	381,298	532,371	229,297
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items]
Total stock-based compensation expense	$ 195,756	$ 217,115	$ 65,378

Audit Information	12 Months Ended
Audit Information	Jan. 31, 2024
Audit Information [Abstract]
Auditor Name	KPMG LLP
Auditor Location	San Francisco, California
Auditor Firm ID	185

Commitments and Contingencies	12 Months Ended
Commitments and Contingencies	Jan. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies Non-cancelable Purchase Obligations In the normal course of business, we enter into non-cancelable purchase commitments with various parties to purchase primarily software-based services. As of January 31, 2024, we had outstanding non-cancelable purchase obligations with a term of less than 12 months of $247.4 million and non-cancelable purchase obligations with a term 12 months or longer of $368.4 million. Indemnifications and Contingency Our agreements with certain larger customers include certain provisions for indemnifying customers against liabilities if our services infringe a third party’s intellectual property rights. It is not possible to determine the maximum potential amount under these indemnification obligations due to the limited history of prior indemnification claims and the unique facts and circumstances that may be involved in each particular agreement. To date, we have not incurred any material costs as a result of such provisions and have not accrued any liabilities related to such obligations in our consolidated financial statements. In addition, we have indemnification agreements with our directors and our executive officers that require us, among other things, to indemnify our directors and executive officers for costs associated with any fees, expenses, judgments, fines, and settlement amounts incurred by any of those persons in any action or proceeding to which any of those persons is, or is threatened to be, made a party by reason of the person’s service as a director or officer, including any action by us, arising out of that person’s services as our director or officer or that person’s services provided to any other company or enterprise at our request. We maintain director and officer insurance coverage that may enable us to recover a portion of any future indemnification amounts paid. To date, there have been no claims under any of our directors’ and executive officers’ indemnification provisions. Sales and Other Tax Liabilities We conduct operations in many tax jurisdictions. In many jurisdictions, non-income-based taxes, such as sales and use tax and other indirect taxes, are assessed on our operations. Although we are diligent in collecting and remitting such taxes, there is uncertainty as to what constitutes sufficient presence for a jurisdiction to levy taxes, fees, and surcharges for sales made over the Internet. As of January 31, 2024 and 2023, we recorded sales and other tax liabilities of $77.7 million and $76.2 million, respectively, of which $35.5 million and $33.9 million are included in accrued expenses and other current liabilities, respectively, and $42.3 million and $42.3 million are included in other liabilities, noncurrent, respectively, in our consolidated balance sheets, based on our best estimate of the probable liability for the loss contingency incurred as of those dates. Our estimate of a probable outcome under the loss contingency is based on analysis of our sales and marketing activities, revenue subject to sales tax, and applicable regulations in applicable jurisdictions in each period. No significant adjustments to the sales and other tax liabilities have been recognized in the accompanying consolidated financial statements for changes to the assumptions underlying the estimate; however, changes in our assumptions may occur in the future as we obtain new information, which can result in adjustments to the recorded liability. Other Contingencies In June 2020, we received a grand jury subpoena from the Department of Justice’s U.S. Attorney’s Office for Eastern District of New York (“EDNY”), which requested information regarding our interactions with foreign governments and foreign political parties, including the Chinese government, as well as information regarding storage of and access to user data, the development and implementation of Zoom’s privacy policies, and the actions we took responding to law enforcement requests from the Chinese government. In July 2020, we received subpoenas from the Department of Justice’s U.S. Attorney’s Office for the Northern District of California (“NDCA”) and the SEC. Both subpoenas seek documents and information relating to various security, data protection and privacy matters, including our encryption, and our statements relating thereto, as well as calculation of usage metrics and related public statements. In addition, the NDCA subpoena seeks information relating to any contacts between our employees and representatives of the Chinese government, and any attempted or successful influence by any foreign government in our policies, procedures, practices, and actions as they relate to users in the United States. We have since received additional subpoenas from EDNY and NDCA seeking related information. We are fully cooperating with all of these investigations and have been conducting our own thorough internal investigation. These investigations are ongoing, and we do not know when they will be completed, which facts we will ultimately discover as a result of the investigations, or what actions the government may or may not take. We cannot predict the outcome of these investigations, and a negative outcome in any or all of these matters could cause us to incur substantial fines, penalties, or other financial exposure, as well as reputational harm. Legal Proceedings On June 11, 2020 and July 30, 2020, purported shareholder derivative complaints were filed in the United States District Court for the District of Delaware. The first complaint names as defendants nine of our officers and directors, and the second complaint names eight of our officers and directors. The lawsuits assert state and federal claims and are based on the same alleged misstatements as the shareholder class action complaint. The lawsuits accuse our board of directors of failing to exercise reasonable and prudent supervision over our management, policies, practices, and internal controls. The plaintiffs seek unspecified monetary damages on behalf of us as well as governance reforms. On September 25, 2020, the derivative cases were consolidated. On October 27, 2021, a third substantially identical lawsuit was filed in the same court against the same defendants, seeking unspecified monetary damages and governance reforms. On November 17, 2021, all three derivative lawsuits were consolidated. The consolidated case was stayed pending resolution of the motion to dismiss the securities class action. On April 11, 2023, the court entered a stipulated order that requires defendants to answer, move, or otherwise respond to the operative complaint by June 12, 2023. On June 12, 2023, defendants filed a motion to dismiss the consolidated case. On August 11, 2023, the plaintiff in the consolidated case filed an amended complaint. On October 18, 2023, defendants filed their motion to dismiss the amended complaint. On December 22, 2023, plaintiff filed her opposition to the motion to dismiss, and on January 26, 2024, defendants filed their reply in support of the motion to dismiss. We are vigorously defending ourselves against these lawsuits. Given the uncertainty of litigation, the preliminary stage of the cases, and the legal standards that must be met for, among other things, class certification and success on the merits, we cannot estimate the reasonably possible loss or range of loss that may result from these actions. Beginning on March 30, 2020, multiple putative class actions were filed against us in various U.S. federal district courts and state courts relating to our alleged privacy and security practices, including alleged data sharing with third parties (the “U.S. Privacy Class Actions”). The plaintiffs claim violations of a variety of state consumer protection and privacy laws, and also assert state constitutional and common law claims, such as negligence and unjust enrichment. The U.S. Privacy Class Actions seek to certify both nationwide and state-specific classes of individuals using our services in certain time periods. The plaintiffs seek various forms of injunctive and monetary relief, including restitution, statutory and actual damages, punitive damages, and attorneys’ fees. The federal cases have been transferred to and consolidated in the NDCA with our consent; lead plaintiffs’ counsel have been appointed; and plaintiffs filed their first amended consolidated class action complaint on October 28, 2020. On March 11, 2021, the court granted in part, and denied in part, our motion to dismiss, and gave plaintiffs leave to amend. On July 30, 2021, we entered into a settlement agreement with plaintiffs to settle the action on a classwide basis, and plaintiffs filed a motion for preliminary approval of the settlement with the court on July 31, 2021. On October 21, 2021, the Court preliminarily approved the settlement. Under the terms of the settlement, we have paid $85.0 million into an escrow account that will be used to pay claims filed by settlement class members, attorneys’ fees and expenses, administrative costs, and service payments to plaintiffs. On April 21, 2022, the Court granted final approval of the settlement. On May 19, 2022, two objectors to the settlement appealed the Court's final approval order. On May 20, 2022, a third objector appealed the Court’s final approval order. On October 17, 2022, we, plaintiffs, and all three objector-appellants agreed to settle the appeals, and on October 27, 2022, we and plaintiffs initiated proceedings in the district court to obtain Court approval of the settlements, which the district court approved on December 16, 2022. On January 13, 2023, a new objector appealed the court’s December 16, 2022 approval of the settlements of the prior appeals, and on March 31, 2023, the Ninth Circuit dismissed the new appeal. With the appeals resolved, the class action settlement is final and the settlement administrator is in the process of making payments to claimants. On April 7, 2020 and April 8, 2020, securities class action complaints were filed against us and two of our officers in the United States District Court for the NDCA. The plaintiffs are purported stockholders of ours. The complaints allege, among other things, that we violated Sections 10(b) and 20(a) of the Exchange Act, and Rule 10b-5 by making false and misleading statements and omissions of material fact about our data privacy and security measures. The complaints seek unspecified damages, interest, fees, and costs. On May 18, 2020, the actions were consolidated. On November 4, 2020, the court appointed a lead plaintiff. On December 23, 2020, the lead plaintiff filed a consolidated complaint. We filed a motion to dismiss the consolidated complaint on May 20, 2021. Plaintiff filed an opposition to our motion to dismiss on July 9, 2021. Our reply in support of the motion to dismiss was filed on August 9, 2021. On February 16, 2022, the court granted in part, and denied in part, our motion to dismiss. On March 14, 2022, we moved for reconsideration of the court’s ruling on the motion to dismiss. On March 22, 2022, the court ordered plaintiff to respond to our motion, which plaintiff did on March 29, 2022. On April 22, 2022, we answered the complaint. On March 8, 2023, the court denied our motion for reconsideration. On April 6, 2023, the court entered a scheduling order. On July 17, 2023, the parties entered into a stipulation and agreement of settlement (the “Stipulation”) to resolve this matter. Under the terms of the stipulation, in exchange for the release and dismissal with prejudice of all claims against all defendants in the matter, we have agreed to pay and/or cause our insurance carriers to pay a total of $150.0 million. The Stipulation and settlement remain subject to preliminary and final approval by the court. On July 25, 2023, the court entered an order staying further proceedings in the matter pending the filing of a motion for preliminary approval of the settlement. On October 17, 2023, lead plaintiff filed a motion for preliminary approval of the settlement. A hearing on the motion for preliminary approval of the settlement is not currently scheduled. As a result of the settlement, we made net payments of $60.0 million ($150.0 million for the settlement net of $90.0 million covered by insurance) during the year ended January 31, 2024, of which $7.5 million had been accrued during the year ended January 31, 2023 and $52.5 million was recorded as a general and administrative expense in our consolidated statement of operations for the year ended January 31, 2024. In addition, from time to time, we are involved in various other legal proceedings arising from the normal course of business activities. We are not presently a party to any other such litigation the outcome of which, we believe, if determined adversely to us, would individually, or taken together, have a material adverse effect on our business, operating results, cash flows, or financial condition. Defending such proceedings is costly and can impose a significant burden on management and employees. We may receive unfavorable preliminary or interim rulings in the course of litigation, and there can be no assurances that favorable final outcomes will be obtained.

Income Taxes - Schedule of Current and Deferred Income Tax Provision (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Current:
Federal	$ 257,913	$ 254,505	$ 69,853
State	44,457	33,548	20,174
Foreign	9,159	18,473	12,027
Total current income tax expense (benefit)	311,529	306,526	102,054
Deferred:
Federal	(88,110)	(173,941)	(293,704)
State	(20,201)	16,673	(82,561)
Foreign	(8,368)	(3,693)	204
Deferred income tax expense (benefit), total	(116,679)	(160,961)	(376,061)
Total provision for (benefit from) income taxes	$ 194,850	$ 145,565	$ (274,007)

Goodwill and Intangible Assets - Schedule of Amortization Expense (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
2025	$ 13,525
2026	13,000
2027	12,088
2028	7,105
2029	1,217
Thereafter	0
Net Value	$ 46,935	$ 31,420

Subsequent Events (Details) - Class A - USD ($)	Feb. 29, 2024	Feb. 28, 2022
Subsequent Event [Line Items]
Stock repurchase program, amount authorized		$ 1,000,000,000
Subsequent Event
Subsequent Event [Line Items]
Stock repurchase program, amount authorized	$ 1,500,000,000

Pay vs Performance Disclosure - USD ($) $ in Thousands	12 Months Ended
Pay vs Performance Disclosure - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Pay vs Performance Disclosure
Net income	$ 637,462	$ 103,711	$ 1,375,639

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

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+ Details

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Statement of Comprehensive Income [Abstract]
Net income	$ 637,462	$ 103,711	$ 1,375,639
Other comprehensive income (loss):
Unrealized gain (loss) on available-for-sale marketable securities, net of income tax (expense) benefit of $(15,501), $9,834, and $6,003 during the fiscal years ended January 31, 2024, 2023 and 2022, respectively	51,448	(32,483)	(18,741)
Comprehensive income	$ 688,910	$ 71,228	$ 1,356,898

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

Goodwill and Intangible Assets - Schedule of Indefinite-Lived Intangible Assets (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Indefinite-Lived Intangible Assets [Line Items]
Indefinite-lived intangible assets	$ 25,239	$ 25,239
Domain and IP Addresses
Indefinite-Lived Intangible Assets [Line Items]
Indefinite-lived intangible assets	20,232	20,232
Patents and Tradenames
Indefinite-Lived Intangible Assets [Line Items]
Indefinite-lived intangible assets	$ 5,007	$ 5,007

CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Accounts receivable, allowances	$ 32,371	$ 33,206
Preferred stock, par value (in dollars per share)	$ 0.001	$ 0.001
Preferred stock, shares authorized (in shares)	200,000,000	200,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.001	$ 0.001
Class A
Common stock, shares authorized (in shares)	2,000,000,000	2,000,000,000
Common stock, shares issued (in shares)	260,896,822	247,151,956
Common stock, shares outstanding (in shares)	260,896,822	247,151,956
Class B
Common stock, shares authorized (in shares)	300,000,000	300,000,000
Common stock, shares issued (in shares)	46,661,531	46,670,894
Common stock, shares outstanding (in shares)	46,661,531	46,670,894

Stockholders' Equity and Equity Incentive Plans (Tables)

12 Months Ended

Jan. 31, 2024

Equity [Abstract]

Schedule of Stock by Class Reserved for Future Issuance

We have the following shares of Class A common stock reserved for future issuance:


	As of January 31,
	2024	2023
Stock options outstanding	3,314,228	4,800,616
RSUs outstanding	26,040,557	21,868,533
ESPP purchase rights outstanding	2,086,604	2,851,856
Remaining shares available for future issuance under the 2011 and 2019 plan	50,559,254	51,367,359
Remaining shares available for future issuance under the ESPP	14,712,385	11,930,797
Total shares of Class A common stock reserved	96,713,028	92,819,161

Schedule of Stock Option Activity Under Equity Incentive Plan

A summary of stock option activity under our equity incentive plan and related information is as follows:


	Stock Options
	Outstanding Stock Options	Weighted- Average Exercise Price		Weighted- Average Remaining Contractual Life (Years)	Aggregate Intrinsic Value

	(in thousands, except share, life and per share data)
Outstanding as of January 31, 2023	4,800,616	$	8.22	4.9	$	322,929

Exercised	(1,464,158)	$	6.96		$	90,039
Canceled/forfeited/expired	(22,230)	$	92.95
Outstanding and Exercisable as of January 31, 2024	3,314,228	$	8.21	3.9	$	189,921

Schedule of Restricted Stock Units (RSUs) Activity Under Equity Incentive Plan

A summary of RSU activity under our equity incentive plan and related information is as follows:


	RSUs
	Unvested RSUs	Weighted-Average Grant Date Fair Value Per Share
Unvested as of January 31, 2023	21,868,533	$	109.31
Granted	19,864,395	$	69.27

Vested	(11,349,453)	$	102.87
Forfeited	(4,342,918)	$	99.98
Unvested as of January 31, 2024	26,040,557	$	83.14

Schedule of Assumptions for Estimating Fair Value of ESPP Purchase Rights

We estimated the fair value of ESPP purchase rights using a Black-Scholes option-pricing model with the following assumptions:


	Year Ended January 31,
	2024	2023	2022
Expected term (years)	0.5 - 2.0	0.5 - 2.0	0.5 - 2.1
Expected volatility	30.0% - 57.6%	57.6% - 64.6%	40.3% - 75.0%
Risk-free interest rate	4.6% - 5.4%	2.2% - 4.8%	0.0% - 2.5%
Expected dividend yield	—	—	—

Schedule of Stock-based Compensation Expense by Line Item

The stock-based compensation expense by line item in the accompanying consolidated statements of operations is summarized as follows:


	Year Ended January 31,
		2024		2023		2022

		(in thousands)
Cost of revenue		$	143,798	$	174,546	$	69,612
Research and development		336,309		361,720		113,000
Sales and marketing		381,298		532,371		229,297
General and administrative		195,756		217,115		65,378
Total stock-based compensation expense		1,057,161		1,285,752		477,287
Benefit from income taxes		(197,068)		(199,971)		(84,245)
Total stock-based compensation expense recorded to net income		$	860,093	$	1,085,781	$	393,042

Income Taxes

12 Months Ended

Jan. 31, 2024

Income Tax Disclosure [Abstract]

Income Taxes

The components of the net income before the provision for (benefit from) income taxes were as follows:


	Year Ended January 31,
	2024		2023		2022

	(in thousands)
Domestic	$	792,495	$	196,224	$	1,047,318
Foreign	39,817		53,052		54,314
Total	$	832,312	$	249,276	$	1,101,632

The provision for (benefit from) income taxes was as follows:


	Year Ended January 31,
	2024		2023		2022

	(in thousands)
Current:
Federal	$	257,913	$	254,505	$	69,853
State	44,457		33,548		20,174
Foreign	9,159		18,473		12,027
Total current income tax expense (benefit)	311,529		306,526		102,054
Deferred:
Federal	(88,110)		(173,941)		(293,704)
State	(20,201)		16,673		(82,561)
Foreign	(8,368)		(3,693)		204
Total deferred income tax expense (benefit)	(116,679)		(160,961)		(376,061)
Total provision for (benefit from) income taxes	$	194,850	$	145,565	$	(274,007)

The provision for (benefit from) income taxes differs from the amount computed by applying the statutory federal tax rate as follows:


	Year Ended January 31,
	2024			2023			2022

	(in thousands, except percentages)
Tax at federal statutory rate	$	174,785		$	52,277		$	231,350
State taxes	37,137			13,666			24,840
Foreign rate differential	2,943			1,017			1,830
Non-deductible compensation	10,639			10,231			—
Stock-based compensation	96,936			124,631			(135,250)
Permanent Items	4,016			9,090			3,971
Foreign-derived intangible income deduction	(63,571)			(76,686)			(34,131)
Research and development credits	(39,226)			(38,127)			(42,973)
Tax uncertainties	2,674			2,296			244
Change in valuation allowance	(14,109)			39,288			(322,231)
Deferred rate change	(6,803)			2,014			—
Other	(10,571)			5,868			(1,658)
Total	$	194,850		$	145,565		$	(274,007)
Effective tax rate	23.4		%	58.4		%	(24.9)		%

Deferred income taxes result from differences in the recognition of amounts for tax and financial reporting purposes, as well as operating loss and tax credit carryforwards. Significant components of our deferred income tax assets as of January 31, 2024 and 2023 are as follows:


	As of January 31,
	2024		2023

	(in thousands)
Deferred tax assets:
Net operating loss carryforwards	$	12,995	$	14,788
Research and development credit carryforwards	16,610		12,792
Stock-based compensation	84,906		116,798
Accruals and reserves	39,295		42,271
Deferred revenue	308,152		303,167
Capitalized research expenditures	379,102		245,708
Operating lease liabilities	17,829		23,140
Other assets	4,105		10,541
Total deferred tax assets	862,994		769,205
Valuation allowance	(35,949)		(53,570)
Total deferred tax assets net of valuation allowance	827,045		715,635

Deferred tax liabilities:
Property and equipment and intangible assets	(35,007)		(36,274)
Deferred contract acquisition costs	(83,862)		(89,839)
Operating right-of-use assets	(14,396)		(19,352)
Other liabilities	(35,480)		(13,054)
Total deferred tax liabilities	(168,745)		(158,519)

Net deferred tax assets	$	658,300	$	557,116

The realization of tax benefits of net deferred tax assets is dependent upon future levels of taxable income, of an appropriate character, in the periods the items are expected to be deductible or taxable. As of January 31, 2024, management concluded that the valuation allowance related to the U.K. net deferred tax assets was no longer needed primarily due to its assessment of income/loss in recent periods and the forecast of future taxable income. Based on evaluation of all positive and

negative evidence, management believes it is more likely than not that the net deferred tax assets will be realized for U.K. purposes. Accordingly, management has recognized a non-recurring tax benefit of $10.7 million related to the valuation allowance release. Based on the available objective evidence during the year ended January 31, 2024, we believe that it is more likely than not that the tax benefits relating to U.S. losses that are capital in nature and certain state and other foreign deferred tax assets may not be realized prior to expiration. Accordingly, we have maintained a valuation allowance against these deferred tax assets and intend to maintain the applicable valuation allowance until sufficient positive evidence exists to support a reversal of, or decrease in, the valuation allowance.

As of January 31, 2024, we had net operating loss carryforwards of approximately $12.3 million for federal income tax purposes, $14.2 million for state income tax purposes, which will begin to expire in the year 2033 if unused. We also had certain foreign net operating loss carryforwards of $35.6 million, which have an indefinite life.

As of January 31, 2024, we also had research and development credit carryforwards of approximately $1.2 million for federal income tax purposes and $31.9 million for state income tax purposes. The federal research and development tax credits have a twenty-year carryover period while the state research and development tax credits carry forward indefinitely.

The federal and state net operating loss carryforwards may be subject to significant limitations under Section 382 and Section 383 of the Internal Revenue Code of 1986 and similar provisions under state law. Such provisions limit the net operating loss carryforwards that may be used in any given year in the event of special occurrences, including significant ownership changes. We have completed a Section 382 review and determined that materially none of our operating losses will expire solely due to Section 382 limitation(s).

We indefinitely reinvest earnings from our foreign subsidiaries and therefore no deferred tax liability has been recognized on the basis difference created by such earnings. We have not provided foreign withholding taxes for any undistributed earnings of our foreign subsidiaries.

A reconciliation of the beginning and ending balance of total unrecognized tax benefits is as follows:


Unrecognized Tax Benefits (in thousands)	Year Ended January 31,
	2024		2023		2022

Balance, beginning of year	$	30,404	$	19,171	$	14,884
Tax Positions taken in prior year:
Gross increases	228		877		—
Gross decreases	—		—		(3,764)
Tax Positions taken in current year:
Gross increases	12,415		10,547		8,211
Gross decreases	(891)		—		—
Lapse of Statute of Limitations	(384)		(191)		(160)
Acquisitions	—		—		—



Balance, end of year	$	41,772	$	30,404	$	19,171

As of January 31, 2024, gross unrecognized tax benefits related to uncertain tax positions were $41.8 million ($46.5 million total, including $4.7 million associated with interest and penalties). As of January 31, 2023, gross unrecognized tax benefits related to uncertain tax positions were $30.4 million ($32.5 million total, including $1.6 million associated with interest and penalties). As of January 31, 2022, gross unrecognized tax benefits related to uncertain tax positions were $19.2 million ($19.6 million total, including $0.4 million associated with interest and penalties). We recognized approximately $4.7 million, $1.6 million, and $0.4 million in potential interest and penalties associated with uncertain tax positions during fiscal years ended January 31, 2024, 2023, and 2022, respectively. To the extent taxes are not assessed with respect to uncertain tax positions, substantially all amounts accrued (including interest and penalties) will be reduced and reflected as a reduction of the overall income tax provision. Unrecognized tax benefits and associated accrued interest and penalties are included in our income tax provision.

We file income tax returns in the U.S. federal jurisdiction, various state jurisdictions, and various foreign jurisdictions. As of January 31, 2024, all of the years remain open to examination by the federal and state tax authorities, for three or four years from the tax year in which net operating losses or tax credits are utilized. We believe that an adequate provision has been made for any adjustments that may result from tax examinations. Although the timing of the resolution, settlement, and closure of audits is not certain, we do not believe it is reasonably possible that our unrecognized tax benefits will materially change in the next 12 months.

As required by the 2017 Tax Cuts and Jobs Act, we started capitalizing research and development expenses incurred beginning in fiscal year 2023. These expenses are capitalized and amortized over five years for domestic research and fifteen years for international research. The mandatory capitalization requirement increases our cash tax liabilities but also decreases our effective tax rate due to increasing the foreign-derived intangible income deduction. The cash flow impact will decrease over time as capitalized research and development expenditures continue to amortize.

- Definition

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480990/946-20-50-13

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 235
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08(h)(2))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480678/235-10-S99-1

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-Name Accounting Standards Codification
-Publisher FASB
-URI https://asc.fasb.org//740/tableOfContent

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 14
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482685/740-10-50-14

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 21
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482685/740-10-50-21

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 270
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482526/740-270-50-1

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 17
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482685/740-10-50-17

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SAB TOPIC 6.I.5.Q1)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147479360/740-10-S99-1

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 2
-Subparagraph (SAB Topic 11.C)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147479360/740-10-S99-2

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 740
-SubTopic 30
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482603/740-30-50-2

+ Details

Commitments and Contingencies (Details) $ in Thousands								12 Months Ended
Commitments and Contingencies (Details) $ in Thousands	Jul. 25, 2023 USD ($)	Oct. 17, 2022 objector	May 19, 2022 objector	Oct. 21, 2021 USD ($)	Jul. 30, 2020 officer	Jun. 11, 2020 officer	Apr. 08, 2020 officer	Jan. 31, 2024 USD ($)	Jul. 17, 2023 USD ($)	Jan. 31, 2023 USD ($)	Nov. 17, 2021 lawsuit
Other Commitments [Line Items]
Purchase obligations with term of less than 12 months								$ 247,400
Purchase obligations with terms of greater than 12 months								368,400
Sales and other tax liabilities								77,700		$ 76,200
Sales and other tax liabilities, current								35,500		33,900
Sales and other tax liabilities, noncurrent								42,254		42,321
Loss contingency, pending claims, number \| lawsuit											3
Violation Of Securities Act Section 10(b), 20(a), and Rule 10b-5 \| Pending Litigation
Other Commitments [Line Items]
Loss contingency, estimate of possible loss									$ 150,000
Violation Of Securities Act Section 10(b), 20(a), and Rule 10b-5 \| Settled Litigation
Other Commitments [Line Items]
Payments for legal settlements	$ 60,000
Payments for legal settlements, gross	150,000
Payments for legal settlements, net of insurance payment	$ 90,000
Loss contingency accrual										$ 7,500
Loss contingency, loss in period								$ 52,500
Violation Of Securities Act Section 10(b), 20(a), and Rule 10b-5
Other Commitments [Line Items]
Loss contingency, number of defendants \| officer					8	9	2
U.S. Privacy Class Actions
Other Commitments [Line Items]
Loss contingency, number of defendants \| objector		3	2
Payments for legal settlements				$ 85,000

Summary of Business and Significant Accounting Policies

12 Months Ended

Jan. 31, 2024

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Summary of Business and Significant Accounting Policies

Description of Business

Zoom Video Communications, Inc. and its subsidiaries (collectively, “Zoom,” the “Company,” “we,” “us,” or “our”) provide a unified communications and collaboration platform that connects people through frictionless and secure meetings, phone, chat, content sharing and more. We were incorporated in the state of Delaware in April 2011, and are headquartered in San Jose, California.

Fiscal Year

Our fiscal year ends on January 31. References to fiscal year 2024, for example, refer to the fiscal year ended January 31, 2024.

Basis of Presentation

The accompanying consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”) and include the accounts of Zoom Video Communications, Inc., its subsidiaries, and a variable interest entity for which we are the primary beneficiary. All intercompany balances and transactions have been eliminated in consolidation.

Use of Estimates

The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenue and expenses during the reporting period. Significant items subject to such estimates and assumptions include, but are not limited to, the estimated expected benefit period for deferred contract acquisition costs, stock-based compensation expense, the fair value of marketable securities, acquired intangible assets and goodwill, the valuation of deferred income tax assets and uncertain tax positions, and accruals and contingencies. Actual results could materially differ from those estimates.

Concentration of Risks

Our financial instruments that are exposed to concentrations of credit risk consist primarily of cash and cash equivalents, marketable securities, restricted cash, and accounts receivable. We maintain our cash, cash equivalents, marketable securities, and restricted cash with high-quality financial institutions with investment-grade ratings. A majority of the cash balances are with U.S. banks and are insured to the extent defined by the Federal Deposit Insurance Corporation.

No single customer accounted for more than 10% of accounts receivable at January 31, 2024 or 2023. No single customer accounted for 10% or more of total revenue during the fiscal years ended January 31, 2024, 2023, or 2022.

Cash, Cash Equivalents, and Restricted Cash

Cash and cash equivalents consist of cash in banks and highly liquid investments, primarily money market funds, purchased with an original maturity of three months or less.

Restricted cash consists of certificates of deposit collateralizing our operating leases and cash from proceeds from international employees’ sales of our common stock, and is included in prepaid expenses and other current assets and other assets, noncurrent in the consolidated balance sheets.

As of January 31, 2024 and 2023, we had $6.9 million and $13.1 million, respectively, of cash from proceeds from international employees’ sales of our common stock. The amount is held in our bank account until it is remitted to the employees and the tax authorities. Due to the restrictions on the use of the funds in the bank account, we have classified the amount as restricted cash included in prepaid expenses and other current assets, and a corresponding amount is included in accrued expenses and other current liabilities in the consolidated balance sheets.

Allowance for Credit Losses

We are exposed to credit losses primarily through our accounts receivable and investments in available-for-sale debt securities. See Note 3 for additional information related to our available-for-sale debt securities.

Accounts receivable, net

Accounts receivable are recorded for invoiced amounts and amounts for which revenue has been recognized, but not invoiced, net of allowances. Our short-term accounts receivable consist of the following:



	As of January 31, 2024		As of January 31, 2023
	(in thousands)

Accounts receivable, gross	$	568,449	$	590,610
Less: Allowance for credit losses	(25,916)		(24,900)
Less: Allowance for returns	(6,455)		(8,306)
Accounts receivable, net	$	536,078	$	557,404

We maintain an allowance for credit losses for expected uncollectible accounts receivable, which is recorded as an offset to accounts receivable, and changes in such are classified as general and administrative expense in the consolidated statements of operations. The allowance for credit losses is based on management’s estimate for expected credit losses for outstanding accounts receivable. We determine expected credit losses based on historical write-off experience, an analysis of the aging of outstanding receivables, customer payment patterns, the establishment of specific reserves for customers in an adverse financial condition, and adjust based upon our expectations of changes in macroeconomic conditions that may impact the collectibility of outstanding receivables, including noncurrent accounts receivable. We also consider current market conditions and reasonable and supportable forecasts of future economic conditions to inform adjustments to historical loss data. We reassess the adequacy of the allowance for credit losses each reporting period. Furthermore, the allowance for sales returns is recorded as an offset to accounts receivable, and changes to the allowance are classified as a reduction in revenue in the consolidated statements of operations. We estimate returns from sales to customers based on historical chargebacks and return rates.

For the fiscal year ended January 31, 2024, our assessment considered the recent changes in macroeconomic conditions such as inflation, recessionary and uncertain environments, and fluctuations in foreign currency exchange rates has on our estimates of credit and collectibility trends. Below is a rollforward of our allowance for credit losses for the fiscal year ended January 31, 2024.



	January 31, 2024		January 31, 2023

	(in thousands)
Balance as of beginning of year	$	24,900	$	17,000
Provision for credit losses	47,267		45,211
Write-offs	(46,251)		(37,311)
Balance as of end of year	$	25,916	$	24,900

Available-for-sale Investments

Available-for-sale investments consist primarily of high-grade commercial paper, agency bonds, corporate bonds, corporate and other debt securities, U.S. government agency securities, and treasury bills. We classify our marketable securities as available-for-sale at the time of purchase and reevaluate such classification at each balance sheet date. We may sell these securities at any time for use in current operations even if they have not yet reached maturity. As a result, we classify our securities, including those with maturities beyond 12 months, as current assets in the consolidated balance sheets. We carry these securities at fair value and record unrealized gains and losses in accumulated other comprehensive income (loss), which is reflected as a component of stockholders’ equity. We evaluate our securities with unrealized loss positions as to whether the declines in fair value were due to credit losses, and record the portion of impairment relating to the credit losses through allowance for credit losses limited to the amount that fair value was less than the amortized cost basis. Realized gains and losses from the sale of marketable securities are determined based on the specific identification method. Realized gains and losses are reported in other income (expense), net in the consolidated statements of operations.

Strategic Investments

We hold strategic investments in publicly held equity securities and privately held debt and equity securities in which we do not have a controlling interest. Publicly held equity securities are measured using quoted prices in their respective active markets with changes recorded through gains (losses) on strategic investments, net in the consolidated statements of operations. Privately held equity securities without a readily determinable fair value are recorded at cost and adjusted for impairments and observable price changes with a same or similar security from the same issuer (i.e. using the measurement alternative) and are recorded through gains (losses) on strategic investments, net in the consolidated statements of operations.

If, based on the terms of these publicly traded and privately held securities, we determine that we exercise significant influence on the entity to which these securities relate, we will apply the equity method of accounting for such investments. Privately held equity securities that are accounted for under the equity method are measured at cost less any impairment, plus or minus our share of equity method investee income or loss, which is reported in gains (losses) on strategic investments, net in the consolidated statements of operations.

Privately held debt securities are recorded at fair value with changes in fair value recorded through accumulated other comprehensive income (loss) on the consolidated balance sheets.

On a quarterly basis, we assess our privately held debt and equity securities in our strategic investment portfolio for indicators for impairment. As of January 31, 2024, we recognized an immaterial amount of impairment to our privately held debt and equity securities.

Fair Value Measurements

Fair value is defined as the exchange price that would be received from the sale of an asset or paid to transfer a liability in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. We measure financial assets and liabilities at fair value at each reporting period using a fair value hierarchy, which requires us to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. A financial instrument’s classification within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Three levels of inputs may be used to measure fair value:

Level 1—Quoted prices in active markets for identical assets or liabilities.

Level 2—Observable inputs other than quoted prices in active markets for identical assets and liabilities, quoted prices for identical or similar assets or liabilities in inactive markets, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

Level 3—Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

Financial instruments consist of cash equivalents, restricted cash, marketable securities, accounts receivable, and accounts payable. Cash equivalents, restricted cash, and marketable securities are stated at fair value on a recurring basis. Accounts receivable and accounts payable are stated at their carrying value, which approximates fair value due to the short time to the expected receipt or payment date.

Property and Equipment, Net

Property and equipment, net, are stated at cost, less accumulated depreciation and amortization. Depreciation and amortization are calculated using the straight-line method over the estimated useful lives of the respective assets, determined to be three to five years. Leasehold improvements are amortized over the shorter of the remaining lease term or the estimated useful life of five years. Expenditures for maintenance and repairs are expensed as incurred. Significant improvements and betterments that substantially enhance the life of an asset are capitalized.

Software Development Costs

We capitalize certain development costs related to our unified communications and collaboration platform during the application development stage as long as it is probable the project will be completed, and the software will be used to perform the function intended. Capitalized software development costs are recorded as part of property and equipment, net. Costs related to preliminary project activities and post-implementation activities are expensed as incurred. Capitalized software development costs are amortized on a straight-line basis over the software’s estimated useful life, which is generally three years, and are recorded in cost of revenue in the consolidated statements of operations. We evaluate the useful lives of these assets on an annual basis and test for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. We have capitalized $8.1 million, $18.0 million, and $20.2 million of software development costs during the fiscal years ended January 31, 2024, 2023, and 2022, respectively.

Leases

All lease arrangements are generally recognized at lease commencement. Operating lease right-of-use (“ROU”) assets and operating lease liabilities are recognized at commencement. For short-term leases (an initial term of 12 months or less), an ROU asset and corresponding lease liability are not recorded and we record rent expense in our consolidated statements of operations on a straight-line basis over the lease term and record variable lease payments as incurred. ROU assets represent our right to use an underlying asset during the reasonably certain lease term, and lease liabilities represent our obligation to make lease payments arising from the lease. Our lease terms may include options to extend or terminate the lease when it is

reasonably certain that we will exercise that option. Operating lease ROU assets and liabilities are recognized at the commencement date based on the present value of fixed payments not yet paid over the lease term. We use our incremental borrowing rate based on the information available at the commencement date in determining the lease liabilities as our leases generally do not provide an implicit rate. Our incremental borrowing rate is estimated to approximate the interest rate on a collateralized basis with similar terms and payments, in an economic environment where the leased asset is located. ROU assets also include any initial direct costs incurred and any lease payments made at or before the lease commencement date, less lease incentives received. We reassess the lease term if and when a significant event or change in circumstances occurs within our control. We currently do not have any finance leases.

Impairment of Long-Lived Assets

We evaluate long-lived assets or asset groups for impairment whenever events indicate that the carrying value of an asset or asset group may not be recoverable based on expected future cash flows attributable to that asset or asset group. Recoverability of assets held and used is measured by comparing the carrying amount of an asset or an asset group to estimated undiscounted future net cash flows expected to be generated by the asset or asset group. If the carrying amount of an asset or asset group exceeds estimated undiscounted future cash flows, then an impairment charge would be recognized based on the excess of the carrying amount of the asset or asset group over its fair value. Assets to be disposed of are reported at the lower of their carrying amount or fair value, less costs to sell. There were no impairment charges recognized related to long-lived assets during the fiscal years ended January 31, 2024, 2023, or 2022.

Business Combinations

We account for our business combinations using the acquisition method of accounting, which requires, among other things, allocation of the fair value of purchase consideration to the tangible and intangible assets acquired and liabilities assumed at their estimated fair values on the acquisition date. The excess of the fair value of purchase consideration over the values of these identifiable assets and liabilities is recorded as goodwill. When determining the fair value of assets acquired and liabilities assumed, we make estimates and assumptions, especially with respect to intangible assets. Our estimates of fair value are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. During the measurement period, not to exceed one year from the date of acquisition, we may record adjustments to the assets acquired and liabilities assumed, with a corresponding offset to goodwill if new information is obtained related to facts and circumstances that existed as of the acquisition date. After the measurement period, any subsequent adjustments are reflected in the consolidated statements of operations. Acquisition costs, such as legal and consulting fees, are expensed as incurred.

Uncertain tax positions and tax-related valuation allowances are initially established in connection with a business combination as of the acquisition date. We continue to collect information and reevaluate these estimates and assumptions quarterly. We will record any adjustments to our preliminary estimates to goodwill, provided that it is within the one-year measurement period.

Goodwill and Intangible Assets

Goodwill amounts are not amortized, but rather tested for impairment at least annually or more often if circumstances indicate that the carrying value may not be recoverable. Goodwill is considered impaired if the carrying value of the reporting unit exceeds its fair value. We have one reporting unit and as a result, goodwill has been assigned to the single reporting unit. We conducted our annual impairment test of goodwill in the fourth quarter of fiscal year 2024 and determined that no adjustment to the carrying value of goodwill was required.

Intangible assets consist of acquired identifiable intangible assets resulting from business combinations, as well as other intangible assets purchased outside of a business combination, such as domains and intellectual property addresses. Finite-lived intangible assets are initially recorded at fair value and are amortized on a straight-line basis over their estimated useful lives. We routinely evaluate the estimated remaining useful lives of our finite-lived intangible assets and whether events or changes in circumstances warrant a revision to the remaining period of amortization. Indefinite-lived intangible assets are recorded at fair value and are not amortized. We review the useful lives of indefinite-lived intangible assets each reporting period to determine whether events and circumstances continue to support the indefinite useful life classification. If we determine that the life of an intangible asset is no longer indefinite, that asset would be tested for impairment and amortized prospectively over its estimated remaining useful life. There were no impairment charges to acquired intangible assets during the fiscal year ended January 31, 2024.

Revenue Recognition

We derive our revenue primarily from subscription agreements with customers for access to our unified communications and collaboration platform and services. We also provide other services, which include professional services, consulting

services, and online event hosting, which were immaterial to our consolidated financial statements. Revenue is recognized when a customer obtains control of promised services. The amount of revenue recognized reflects the consideration that we expect to receive in exchange for these services over the contract term which can include a free period discount. We determine revenue recognition through the following steps:

1.Identification of the contract, or contracts, with the customer

We determine a contract with a customer to exist when the contract is approved, each party’s rights regarding the services to be transferred can be identified, the payment terms for the services can be identified, the customer has the ability and intent to pay, and the contract has commercial substance. At contract inception, we will evaluate whether two or more contracts should be combined and accounted for as a single contract and whether the combined or single contract includes more than one performance obligation. We apply judgment in determining the customer’s ability and intent to pay, which is based on a variety of factors, including the customer’s historical payment experience or, in the case of a new customer, credit and financial information pertaining to the customer.

2.Identification of the performance obligations in the contract

Performance obligations committed in a contract are identified based on the services that will be transferred to the customer that are both capable of being distinct, whereby the customer can benefit from the service either on its own or together with other resources that are readily available from third parties or from us, and are distinct in the context of the contract, whereby the transfer of the services or products is separately identifiable from other promises in the contract. Promised services or products under which both of these two criteria are not met are recognized as a combined, single performance obligation. Our performance obligations primarily relate to access to our unified communications and collaboration platform, which consists of one or more software-based services. Our customers do not have the ability to take possession of our software, and through access to our platform, we provide a series of distinct software-based services that are satisfied over the term of the subscription.

3.Determination of the transaction price

The transaction price is determined based on the consideration to which we expect to be entitled in exchange for transferring services to the customer. Variable consideration is included in the transaction price if, in our judgment, it is probable that a significant future reversal of cumulative revenue recognized under the contract will not occur. None of our contracts contain a significant financing component. Revenue is recognized net of any taxes collected from customers, which are subsequently remitted to governmental entities (e.g., sales and other indirect taxes).

Our unified communications and collaboration platform and related services are typically warranted to perform in a professional manner that will comply with the terms of the subscription agreements. In addition, we include service-level commitments to our customers warranting certain levels of uptime reliability and performance and permitting those customers to receive credits in the event that we fail to meet those service levels. These credits represent a form of variable consideration. We have not provided any material refunds related to these agreements in the consolidated financial statements during the periods presented.

4.Allocation of the transaction price to the performance obligations in the contract

Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on each performance obligation’s relative standalone selling price. Our contracts with multiple performance obligations are generally sold over the same subscription term and have the same pattern of transfer to the customer, and so they are accounted for as one combined performance obligation in the context of the contract. Accordingly, the transaction price is allocated to this single performance obligation.

5.Recognition of the revenue when, or as, a performance obligation is satisfied

Revenue is recognized at the time the related performance obligation is satisfied by transferring the control of the promised service to a customer. Revenue is recognized in an amount that reflects the consideration that we expect to receive in exchange for those services. Fees for access to our unified communications and collaboration platform and related services are subscription revenue and are considered one performance obligation, and the related revenue is recognized ratably over the subscription period as we satisfy the performance obligation.

Professional services are time-based arrangements and revenue is recognized as these services are performed. Fees for services represent less than 1% of total revenue during the periods presented.

Cost of Revenue

Cost of revenue primarily consists of costs related to hosting our unified communications and collaboration platform and providing general operating support services to our customers. These costs are composed of co-located data center costs, third-party cloud hosting costs, integrated third-party PSTN services, personnel-related expenses, amortization of capitalized software development costs and acquired intangible assets, royalty payments, and allocated overhead costs. Indirect overhead costs associated with corporate facilities and related depreciation, health care benefits, training, and other employee benefits are allocated to cost of revenue and operating expenses based on applicable headcount.

Research and Development

Research and development costs include personnel-related expenses associated with our engineering personnel and consultants responsible for the design, development, and testing of our unified communications and collaboration platform, depreciation of equipment used in research and development, and allocated overhead costs. Research and development costs are expensed as incurred.

Advertising Costs

Advertising costs are expensed as incurred in sales and marketing expense and amounted to $56.5 million, $64.7 million, and $40.9 million for the fiscal years ended January 31, 2024, 2023, and 2022, respectively.

Stock-Based Compensation

Stock-based compensation expense related to stock awards (including stock options, RSUs, and ESPP) is measured based on the fair value of the awards granted and recognized as an expense on a straight-line basis over the requisite service period.

The fair value of each option and ESPP award is estimated on the grant date using the Black-Scholes option pricing model. The Black-Scholes option pricing model requires the use of assumptions, including the fair value of the underlying common stock, the expected term of the award, the expected volatility of the price of our common stock, risk-free interest rates, and the expected dividend yield of our common stock.

The fair value of each RSU award is based on the fair value of the underlying common stock as of the grant date.

The assumptions used to determine the fair value of the stock awards represent management’s best estimates. These estimates involve inherent uncertainties and the application of management’s judgment. We account for forfeitures as they occur instead of estimating the number of awards expected to be forfeited.

Foreign Currency

The functional currency of our foreign subsidiaries is the U.S. dollar. Accordingly, monetary assets and liabilities of our foreign subsidiaries are remeasured into U.S. dollars at the exchange rates in effect at the reporting date, non-monetary assets and liabilities are remeasured at historical rates, and revenue and expenses are remeasured at average exchange rates in effect during each reporting period.

Income Taxes

We use the asset and liability method of accounting for income taxes. Under this method, deferred tax assets and liabilities are determined based on the differences between the financial reporting and the tax bases of assets and liabilities and are measured using the enacted tax rates and laws that will be in effect when the differences are expected to reverse.

Deferred tax assets are evaluated for future realization and reduced by a valuation allowance to the extent we believe it is more likely than not that they will not be realized. We consider all available positive and negative evidence, including future reversals of existing taxable temporary differences, projected future taxable income, tax-planning strategies, carryback potential if permitted under the tax law, and results of recent operations.

We record uncertain tax positions in accordance with ASC 740, Income Taxes on the basis of a two-step process in which (1) we determine whether it is more likely than not that the tax positions will be sustained on the basis of the technical merits of the position and (2) for those tax positions that meet the more-likely-than-not recognition threshold, we recognize the largest amount of tax benefit that is more than 50 percent likely to be realized upon ultimate settlement with the related tax authority. We consider many factors when evaluating our uncertain tax positions, which involve significant judgment and may require periodic adjustments. The resolution of these uncertain tax positions in a manner inconsistent with management's expectations could have a material impact on our consolidated financial statements. We recognize interest and penalties related

to uncertain tax positions as a component of our provision for income taxes. Accrued interest and penalties are included with the related tax liability.

Net Income Per Share Attributable to Common Stockholders

We calculate our net income per share attributable to Class A and Class B common stock using the two-class method required for companies with participating securities. We consider our convertible preferred stock and unvested common stock, which includes early exercised stock options, to be participating securities as holders of such securities have non-forfeitable dividend rights in the event of our declaration of a dividend for shares of common stock.

Distributed and undistributed earnings allocated to participating securities are subtracted from net income in determining net income attributable to common stockholders. Basic net income per share is computed by dividing net income attributable to common stockholders by the weighted-average number of shares of our Class A and Class B common stock outstanding.

The diluted net income per share attributable to common stockholders is computed by giving effect to all dilutive securities. Diluted net income per share attributable to common stockholders is computed by dividing the resulting net income attributable to common stockholders by the weighted-average number of fully diluted common shares outstanding.

Segment Information

We operate in one operating segment. Operating segments are defined as components of an enterprise about which separate financial information is evaluated regularly by the chief operating decision maker, who is our CEO, in deciding how to allocate resources and assessing performance. Our chief operating decision maker allocates resources and assesses performance based upon consolidated financial information.

Revenue by geographical region can be found in the revenue recognition disclosures in Note 2 below. The following table presents our property and equipment, net of depreciation and amortization, by geographic region:


	As of January 31,
	2024		2023

	(in thousands)
Americas	$	202,022	$	189,486
APAC	45,321		39,325
EMEA	46,361		24,010
Total property and equipment, net	$	293,704	$	252,821

Recent Accounting Pronouncements Not Yet Adopted

In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which aims to improve financial reporting by requiring disclosure of incremental segment information on an annual and interim basis to enable investors to develop more decision-useful financial analyses. ASU 2023-07 is effective for fiscal years beginning after December 15, 2023 and interim periods within fiscal years beginning after December 15, 2024. Early adoption is permitted. We are currently evaluating the impact from the adoption of this ASU on our consolidated financial statements.

In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures, which aims to improve the transparency of income tax disclosures by requiring consistent categories and greater disaggregation of information in the rate reconciliation and income taxes paid disaggregated by jurisdiction. ASU 2023-09 is effective for fiscal years beginning after December 15, 2024 and early adoption is permitted. We are currently evaluating the impact from the adoption of this ASU on our consolidated financial statements.

Income Taxes - Schedule of Provision for Income Taxes (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Tax Disclosure [Abstract]
Tax at federal statutory rate	$ 174,785	$ 52,277	$ 231,350
State taxes	37,137	13,666	24,840
Foreign rate differential	2,943	1,017	1,830
Non-deductible compensation	10,639	10,231	0
Stock-based compensation	96,936	124,631	(135,250)
Permanent Items	4,016	9,090	3,971
Foreign-derived intangible income deduction	(63,571)	(76,686)	(34,131)
Research and development credits	(39,226)	(38,127)	(42,973)
Tax uncertainties	2,674	2,296	244
Change in valuation allowance	(14,109)	39,288	(322,231)
Deferred rate change	(6,803)	2,014	0
Other	(10,571)	5,868	(1,658)
Total provision for (benefit from) income taxes	$ 194,850	$ 145,565	$ (274,007)
Effective tax rate	23.40%	58.40%	(24.90%)

Goodwill and Intangible Assets - Narratives (Details) - USD ($)	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Finite-Lived Intangible Assets [Line Items]
Goodwill	$ 307,295,000	$ 122,641,000	$ 27,607,000
Amortization expense	12,500,000	5,300,000	1,000,000
Intangible assets impairment losses	0	0	$ 0
Increase in goodwill related to business combinations	184,654,000	95,034,000
Solvvy, Inc.
Finite-Lived Intangible Assets [Line Items]
Goodwill		95,000,000
Increase in goodwill related to business combinations		$ 95,000,000
Workvivo Limited
Finite-Lived Intangible Assets [Line Items]
Goodwill	184,700,000
Increase in goodwill related to business combinations	$ 184,700,000

- Definition

Amount after accumulated impairment loss of an asset representing future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized.

+ References + Details

Stockholders' Equity and Equity Incentive Plans

12 Months Ended

Jan. 31, 2024

Equity [Abstract]

Stockholders' Equity and Equity Incentive Plans

Stockholders’ Equity and Equity Incentive Plans

Dual-Class Common Stock Structure

In November 2018, we implemented a dual class common stock structure pursuant to which all the then-outstanding shares of our common stock were reclassified as Class B common stock and a new class of Class A common stock was authorized. The Class A common stock is entitled to one vote per share and the Class B common stock is entitled to 10 votes per share. The Class A and Class B common stock have the same dividend and liquidation rights. Each share of Class B common stock will automatically convert into one share of Class A common stock upon (a) any transfer of such share, except for certain permitted transfers described in our amended and restated certificate of incorporation and (b) the death of the holder of such share. In addition, each share of Class B common stock will be automatically converted into one share of Class A common stock upon the earliest of (a) the date that is six months following the death or incapacity of Eric S. Yuan (our CEO), (b) the date that is six months following the date that Mr. Yuan is no longer providing services to us or his employment is terminated for cause, (c) the date specified by the holders of a majority of the then-outstanding shares of convertible preferred stock, voting together on an as-converted basis, and the holders of a majority of the then-outstanding shares of Class B common stock, voting as a separate class, and (d) the 15-year anniversary of the closing of our IPO. In connection with the implementation of the dual-class common stock structure, each then-outstanding share of our convertible preferred stock became convertible into one share of Class B common stock, and all outstanding options to purchase shares of common stock became options to purchase an equivalent number of shares of Class B common stock.

Upon the effectiveness of the amended and restated certificate of incorporation in November 2018, the number of shares of common stock that are authorized to be issued consisted of 320,000,000 shares of Class A common stock, $0.001 par value per share and 300,000,000 shares of Class B common stock, $0.001 par value per share. Class A and Class B common stock are collectively referred to as “common stock” throughout the notes to the consolidated financial statements, unless otherwise noted.

Common Stock

Upon the completion of the IPO in April 2019, our amended and restated certificate of incorporation became effective, which also authorized the issuance of 2,000,000,000 shares of Class A common stock, $0.001 par value per share and 300,000,000 shares of Class B common stock, $0.001 par value per share.

We have the following shares of Class A common stock reserved for future issuance:


	As of January 31,
	2024	2023
Stock options outstanding	3,314,228	4,800,616
RSUs outstanding	26,040,557	21,868,533
ESPP purchase rights outstanding	2,086,604	2,851,856
Remaining shares available for future issuance under the 2011 and 2019 plan	50,559,254	51,367,359
Remaining shares available for future issuance under the ESPP	14,712,385	11,930,797
Total shares of Class A common stock reserved	96,713,028	92,819,161

Stock Repurchase Plan

In February 2022, our Board of Directors authorized a stock repurchase program of up to $1.0 billion of our Class A common stock, which was completed in December 2022. During the year ended January 31, 2023, we purchased and subsequently retired 11,170,907 shares of our Class A common stock for an aggregate amount of $1.0 billion.

In February 2024, our Board of Directors authorized a new stock repurchase program of up to $1.5 billion of our Class A common stock. See Note 14, "Subsequent Events" for additional information related to the authorized stock repurchase program.

Equity Incentive Plans

In 2011, we adopted the 2011 Global Share Plan (“2011 Plan”), under which officers, employees, and consultants were granted various forms of equity incentive compensation at the discretion of the board of directors, including stock options and restricted stock awards. In connection with the IPO, the shares of Class B common stock remaining available for issuance under the 2011 Plan became available for issuance for a corresponding number of shares of our Class A common stock under the 2019 Equity Incentive Plan (“2019 Plan”), which is a successor to and continuation of our 2011 Plan.

In April 2019, we adopted the 2019 Plan, which became effective in connection with our IPO. Our 2019 Plan provides for the grant of stock options, stock appreciation rights, RSU awards, performance awards, and other forms of awards. The awards generally vest over four years. The plan administrator determines the term of stock options granted under the 2019 Plan, up to a maximum of 10 years. The maximum number of shares of our Class A common stock that may be issued under our 2019 Plan will not exceed 58,300,889 shares of our Class A common stock, which is the sum of (1) 34,000,000 new shares, plus (2) an additional number of shares not to exceed 24,300,889, consisting of (A) shares that remain available for the issuance of awards under our 2011 Plan as of immediately prior to the time our 2019 Plan becomes effective and (B) shares of Class B common stock subject to outstanding stock options or other stock awards granted under our 2011 Plan that, on or after the 2019 Plan became effective, terminate, or expire prior to exercise or settlement; are not issued because the award is settled in cash; are forfeited because of the failure to vest; or are reacquired or withheld (or not issued) to satisfy a tax withholding obligation or the purchase or exercise price, if any, as such shares become available from time to time. In addition, the number of shares of our Class A common stock reserved for issuance under our 2019 Plan automatically increases on February 1 of each calendar year, starting on February 1, 2020 through February 1, 2029, in an amount equal to (i) 5% of the total number of shares of our common stock (both Class A and Class B) outstanding on January 31 of the fiscal year before the date of each automatic increase or (ii) a lesser number of shares determined by our board of directors prior to the applicable February 1.

Stock Options

A summary of stock option activity under our equity incentive plan and related information is as follows:


	Stock Options
	Outstanding Stock Options	Weighted- Average Exercise Price		Weighted- Average Remaining Contractual Life (Years)	Aggregate Intrinsic Value

	(in thousands, except share, life and per share data)
Outstanding as of January 31, 2023	4,800,616	$	8.22	4.9	$	322,929

Exercised	(1,464,158)	$	6.96		$	90,039
Canceled/forfeited/expired	(22,230)	$	92.95
Outstanding and Exercisable as of January 31, 2024	3,314,228	$	8.21	3.9	$	189,921

There were no options granted for the fiscal years ended January 31, 2024, 2023 and 2022. The intrinsic value of the options exercised, which represents the difference between the fair market value of our common stock on the date of exercise and the exercise price of each option, was $90.0 million, $121.5 million, and $843.0 million during the fiscal years ended January 31, 2024, 2023, and 2022, respectively. As of January 31, 2024, all options have vested and there is no unrecognized stock-based compensation expense remaining.

Restricted Stock Units

A summary of RSU activity under our equity incentive plan and related information is as follows:


	RSUs
	Unvested RSUs	Weighted-Average Grant Date Fair Value Per Share
Unvested as of January 31, 2023	21,868,533	$	109.31
Granted	19,864,395	$	69.27

Vested	(11,349,453)	$	102.87
Forfeited	(4,342,918)	$	99.98
Unvested as of January 31, 2024	26,040,557	$	83.14

In October 2021, we added a feature that modified certain existing RSU awards to provide for a supplemental award based on certain future stock price criteria. The feature was subsequently modified in March and October 2022 to provide potential additional supplemental awards. The features and resulting modifications resulted in incremental stock-based compensation expense that is being recognized from the respective modification dates through the remaining requisite service period for each of the original awards. In November 2022, we cancelled one of the features related to a sub-population of the modified awards. As a result, the amount of the unrecognized compensation cost as calculated using a Monte Carlo valuation approach related to the cancelled awards of $207.7 million was recognized during the fiscal year ended January 31, 2023.

As of January 31, 2024, unrecognized stock-based compensation expense related to outstanding unvested RSUs was $1,782.2 million, including the impact of the modification, which is expected to be recognized over a weighted-average period of 2.5 years.

2019 Employee Stock Purchase Plan

In April 2019, we adopted the 2019 ESPP, which became effective in connection with the IPO. A total of 9,000,000 shares of our Class A common stock were initially reserved for issuance under the ESPP. The number of shares of our Class A common stock reserved for issuance automatically increases on February 1 of each calendar year, beginning on February 1, 2020 through February 1, 2029, by the lesser of (1) 1% of the total number of shares of our common stock (both Class A and Class B) outstanding on the last day of the fiscal year before the date of the automatic increase, and (2) 7,500,000 shares; provided that before the date of any such increase, our board of directors may determine that such increase will be less than the amount set forth in clauses (1) and (2).

Under our current ESPP, Class A common stock will be purchased for the accounts of employees participating in the ESPP at a price per share equal to the lesser of (1) 85% of the fair market value of a share of our Class A common stock on the first date of an offering or (2) 85% of the fair market value of a share of our Class A common stock on the date of purchase. No employee may purchase shares under the ESPP at a rate in excess of $25,000 worth of our Class A common stock based on the fair market value per share of our Class A common stock at the beginning of an offering for each calendar year such purchase right is outstanding or 3,000 shares. The 2019 ESPP provides for, at maximum, 27 months offering periods with four offering dates, generally in June and December of each year. The first offering period began on April 18, 2019. During the fiscal years ended January 31, 2024, 2023, and 2022, 921,892, 678,279, and 838,395 shares, respectively, of our Class A common stock were purchased under the ESPP.

As of January 31, 2024, unrecognized stock-based compensation expense related to the ESPP was $38.6 million, which is expected to be recognized over a weighted-average period of 1.1 years.

We estimated the fair value of ESPP purchase rights using a Black-Scholes option-pricing model with the following assumptions:


	Year Ended January 31,
	2024	2023	2022
Expected term (years)	0.5 - 2.0	0.5 - 2.0	0.5 - 2.1
Expected volatility	30.0% - 57.6%	57.6% - 64.6%	40.3% - 75.0%
Risk-free interest rate	4.6% - 5.4%	2.2% - 4.8%	0.0% - 2.5%
Expected dividend yield	—	—	—

The stock-based compensation expense by line item in the accompanying consolidated statements of operations is summarized as follows:


	Year Ended January 31,
		2024		2023		2022

		(in thousands)
Cost of revenue		$	143,798	$	174,546	$	69,612
Research and development		336,309		361,720		113,000
Sales and marketing		381,298		532,371		229,297
General and administrative		195,756		217,115		65,378
Total stock-based compensation expense		1,057,161		1,285,752		477,287
Benefit from income taxes		(197,068)		(199,971)		(84,245)
Total stock-based compensation expense recorded to net income		$	860,093	$	1,085,781	$	393,042

- Definition

The entire disclosure for equity.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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Reference 2: http://www.xbrl.org/2003/role/disclosureRef
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 6: http://www.xbrl.org/2003/role/disclosureRef
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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Reference 11: http://www.xbrl.org/2003/role/disclosureRef
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Reference 13: http://www.xbrl.org/2003/role/disclosureRef
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Reference 14: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Schedule II: Valuation and Qualifying Accounts

12 Months Ended

Jan. 31, 2024

SEC Schedule, 12-09, Valuation and Qualifying Accounts [Abstract]

Schedule II: Valuation and Qualifying Accounts

The table below details the activity of the accounts receivable allowances and deferred tax asset valuation allowance for the fiscal years ended January 31, 2024, 2023, and 2022:


	Balance at Beginning of Year		Additions		Write-offs or Deductions		Balance at End of Year

	(in thousands)
Year ended January 31, 2024
Accounts receivable allowances	$	33,206	$	52,730	$	(53,565)	$	32,371
Deferred tax asset valuation allowance	$	53,570	$	599	$	(18,220)	$	35,949
Year ended January 31, 2023
Accounts receivable allowances	$	24,696	$	57,142	$	(48,632)	$	33,206
Deferred tax asset valuation allowance	$	12,605	$	40,965	$	—	$	53,570
Year ended January 31, 2022
Accounts receivable allowances	$	36,844	$	50,467	$	(62,615)	$	24,696
Deferred tax asset valuation allowance	$	335,051	$	5,511	$	(327,957)	$	12,605

All other financial statement schedules have been omitted, since the required information is not applicable or is not present in amounts sufficient to require submission of the schedule, or because the information required is included in the consolidated financial statements and notes thereto included in this Form 10-K.

Revenue Recognition - Deferred Contract Acquisition Costs (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Capitalized Contract Cost, Net
Beginning balance	$ 403,241	$ 363,980
Additions to deferred contract acquisition costs	214,657	298,629
Amortization of deferred contract acquisition costs	(270,700)	(259,368)
Ending balance	347,198	403,241
Deferred contract acquisition costs, current	208,474	223,250
Deferred contract acquisition costs, noncurrent	138,724	179,991
Total deferred contract acquisition costs	$ 347,198	$ 403,241

Operating Leases - Schedule of Future Minimum Lease Payments included in Measurement of Operating Lease Liabilities (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Operating Leases Future Minimum Lease Payments [Abstract]
2025	$ 26,922
2026	22,063
2027	13,342
2028	8,137
2029	7,330
Thereafter	617
Total operating lease payments	78,411
Less: imputed interest	(5,458)
Total operating lease liabilities	$ 72,953	$ 96,477

Operating Leases

12 Months Ended

Jan. 31, 2024

Leases [Abstract]

Operating Leases

We have entered into various operating lease agreements for office space, with remaining contractual periods of up to five years. We also enter into equipment operating lease agreements related to our Hardware-as-a-Service (“HaaS”) offering. We elect to apply the lessor practical expedient per ASC 842 and account for HaaS with customers as a combined performance obligation with the right to access our unified communications and collaboration platform under ASC 606, Revenue from Contracts with Customers. HaaS was immaterial to our consolidated financial statements. Many of our leases contain one or more options to extend. As leases approach maturity, we consider various factors such as market conditions and the terms of any renewal options that may exist to determine whether we are reasonably certain to exercise the options to extend the lease. Operating lease expense for the fiscal years ended January 31, 2024, 2023 and 2022 was $24.9 million, $32.7 million and $22.8 million, respectively, excluding short-term lease costs, variable lease costs, and sublease income, each of which was immaterial for the fiscal years ended January 31, 2024, 2023 and 2022.

Supplemental balance sheet information related to operating leases was as follows:


	As of January 31,
	2024			2023
	(in thousands, except life and percentages)
Reported as:
Assets:
Operating lease right-of-use assets	$	58,975		$	80,906
Liabilities:
Accrued expenses and other current liabilities	$	24,645		$	22,790
Operating lease liabilities, noncurrent	48,308			73,687
Total operating lease liabilities	$	72,953		$	96,477

Weighted average remaining lease term	3.7 years			4.3 years
Weighted average discount rate	4.1		%	3.8		%

Supplemental cash flow and other information related to operating leases was as follows:


	Year Ended January 31,
	2024		2023		2022
	(in thousands)
Cash payments included in the measurement of our operating lease liabilities	$	26,471	$	27,120	$	22,679
Operating lease right-of-use assets recognized in exchange for new operating lease obligations	$	—	$	13,857	$	16,784

As of January 31, 2024, the future minimum lease payments included in the measurement of our operating lease liabilities are as follows:


	As of January 31, 2024
	(in thousands)
Year Ending January 31,
2025	$	26,922
2026	22,063
2027	13,342
2028	8,137
2029	7,330
Thereafter	617
Total operating lease payments	$	78,411
Less: imputed interest	(5,458)
Total operating lease liabilities	$	72,953

Restructuring Activities - Schedule of Restructuring Costs (Details) $ in Thousands	12 Months Ended
	Jan. 31, 2024 USD ($)
Restructuring Cost and Reserve [Line Items]
Total restructuring expenses	$ 72,993
Cost of revenue
Restructuring Cost and Reserve [Line Items]
Total restructuring expenses	7,119
Research and development
Restructuring Cost and Reserve [Line Items]
Total restructuring expenses	19,629
Sales and marketing
Restructuring Cost and Reserve [Line Items]
Total restructuring expenses	32,930
General and administrative
Restructuring Cost and Reserve [Line Items]
Total restructuring expenses	$ 13,315

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Balance Sheet Components - Schedule of Accrued Expenses and Other Current Liabilities (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Accrued expenses	$ 173,993	$ 160,189
Accrued compensation and benefits	185,128	139,105
Income tax liabilities	21,880	46,441
Sales and other non-income tax liabilities	35,460	33,859
Customer deposit liabilities	40,142	33,640
Operating lease liabilities, current	24,645	22,790
Other	18,916	21,692
Accrued expenses and other current liabilities	$ 500,164	$ 457,716

Stockholders' Equity and Equity Incentive Plans - Additional Information (Details)	1 Months Ended	12 Months Ended
	Apr. 30, 2019 USD ($) vote $ / shares shares	Jan. 31, 2024 USD ($) $ / shares shares	Jan. 31, 2023 USD ($) $ / shares shares	Jan. 31, 2022 USD ($) shares	Feb. 29, 2024 USD ($)	Feb. 28, 2022 USD ($)	Apr. 23, 2019 shares	Nov. 30, 2018 vote $ / shares shares
Class of Stock [Line Items]
Common stock, conversion features, term (in months)		6 months
Initial offering period (in years)		15 years
Common stock, par value (in dollars per share) \| $ / shares		$ 0.001	$ 0.001
Shares granted (in shares)		0	0	0
Aggregate intrinsic value, exercised \| $		$ 90,039,000	$ 121,500,000	$ 843,000,000
Number of shares available for future issuance (in shares)		96,713,028	92,819,161
Number of purchase periods \| vote	4
Stock options
Class of Stock [Line Items]
Number of shares available for future issuance (in shares)		3,314,228	4,800,616
Unvested RSUs
Class of Stock [Line Items]
Unrecognized compensation cost \| $			$ 207,700,000
Unrecognized stock-based compensation expenses \| $		$ 1,782,200,000
Unrecognized stock-based compensation excepted to be recognized over a weighted-average period (in years)		2 years 6 months
Number of shares available for future issuance (in shares)		26,040,557	21,868,533
Purchase rights committed under the ESPP
Class of Stock [Line Items]
Unrecognized stock-based compensation expenses \| $		$ 38,600,000
Unrecognized stock-based compensation excepted to be recognized over a weighted-average period (in years)		1 year 1 month 6 days
Number of shares available for future issuance (in shares)		2,086,604	2,851,856
Maximum number of shares per employee (in shares)	3,000
Consecutive offering period (in months)	27 months
2019 Plan
Class of Stock [Line Items]
Vesting period of awards (in years)	4 years
Maximum term (in years)	10 years
Shares reserved for issuance (as a percent)	5.00%
2019 Employee Stock Purchase Plan \| Purchase rights committed under the ESPP
Class of Stock [Line Items]
Number of shares available for future issuance (in shares)		14,712,385	11,930,797
Percent of outstanding stock, maximum (as a percent)	1.00%
Number of additional shares allowable under the plan (in shares)	7,500,000
Class A
Class of Stock [Line Items]
Common stock number of votes per share \| vote								1
Common stock, conversion basis (in shares)								1
Common stock, shares authorized (in shares)	2,000,000,000	2,000,000,000	2,000,000,000					320,000,000
Common stock, par value (in dollars per share) \| $ / shares	$ 0.001							$ 0.001
Stock repurchase program, amount authorized \| $						$ 1,000,000,000
Stock prepurchased and retired (in shares)			11,170,907
Stock repurchased and retired \| $			$ 1,000,000,000
Class A \| Subsequent Event
Class of Stock [Line Items]
Stock repurchase program, amount authorized \| $					$ 1,500,000,000
Class A \| Purchase rights committed under the ESPP
Class of Stock [Line Items]
Percentage of purchase price of common stock to fair market value of common stock on offering or purchase date (as a percent)	85.00%
ESPP excess rate purchase right, value \| $	$ 25,000
Shares issued of common stock (in shares)		921,892	678,279	838,395
Class A \| 2019 Plan
Class of Stock [Line Items]
Number of shares authorized (in shares)	58,300,889
Number of additional shares authorized under the plan (in shares)	34,000,000
Class A \| 2011 Plan
Class of Stock [Line Items]
Other shares authorized (in shares)	24,300,889
Class A \| 2019 Employee Stock Purchase Plan \| Purchase rights committed under the ESPP
Class of Stock [Line Items]
Number of shares available for future issuance (in shares)	9,000,000
Class B
Class of Stock [Line Items]
Common stock number of votes per share \| vote								10
Common stock, conversion basis (in shares)								1
Common stock, shares authorized (in shares)		300,000,000	300,000,000				300,000,000	300,000,000
Common stock, par value (in dollars per share) \| $ / shares	$ 0.001							$ 0.001

Income Taxes - Components of the Net Income (Loss) before Provision of Income Taxes (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Tax Disclosure [Abstract]
Domestic	$ 792,495	$ 196,224	$ 1,047,318
Foreign	39,817	53,052	54,314
Income before provision for (benefit from) income taxes	$ 832,312	$ 249,276	$ 1,101,632

- Definition

Amount of income (loss) from continuing operations, including income (loss) from equity method investments, before deduction of income tax expense (benefit), and income (loss) attributable to noncontrolling interest.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 944
-SubTopic 220
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.7-04(11))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147483586/944-220-S99-1

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 22
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-22

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 30
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-30

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-32

Reference 5: http://www.xbrl.org/2003/role/exampleRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 31
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-31

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-32

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 942
-SubTopic 235
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-05(b)(2))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147479557/942-235-S99-1

Reference 8: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Section 25
-Paragraph 1
-SubTopic 20
-Topic 940
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481913/940-20-25-1

Reference 9: http://fasb.org/us-gaap/role/ref/legacyRef
-Topic 220
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 2
-Subparagraph (SX 210.5-03(10))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147483621/220-10-S99-2

Reference 10: http://fasb.org/us-gaap/role/ref/legacyRef
-Topic 942
-SubTopic 220
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-04(15))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147483589/942-220-S99-1

+ Details

Restructuring Activities (Tables)

12 Months Ended

Jan. 31, 2024

Restructuring and Related Activities [Abstract]

Schedule of Restructuring Costs

The following table summarizes our restructuring expenses that were recorded as an operating expense in the consolidated statement of operations for the year ended January 31, 2024:


	Year Ended January 31, 2024
	(in thousands)
Cost of revenue	$	7,119
Research and development	19,629
Sales and marketing	32,930
General and administrative	13,315
Total restructuring expenses	$	72,993

Schedule of Restructuring Reserve by Type of Cost

The following table summarizes our restructuring liability that is included in accrued expenses and other current liabilities on the consolidated balance sheet:


	Severance and termination benefits		Other
	(in thousands)
Balance as of January 31, 2023	$	—	$	—
Restructuring expenses	54,361		1,339
Cash payments	(54,361)		(1,339)
Balance as of January 31, 2024	$	—	$	—

Balance Sheet Components - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Depreciation and amortization expense	$ 91.9	$ 77.0	$ 47.5

Subsequent Events	12 Months Ended
Subsequent Events	Jan. 31, 2024
Subsequent Events [Abstract]
Subsequent Events	Subsequent Events We have evaluated subsequent events from the balance sheet date through March 1, 2024, the date at which the consolidated financial statements were available to be issued. In February 2024, our Board of Directors authorized a stock repurchase program of up to $1.5 billion of our Class A common stock. Repurchases of our Class A common stock may be effected, from time to time, either on the open market (including pre-set trading plans), in privately negotiated transactions, and other transactions in accordance with applicable securities laws. The timing and the amount of any repurchased Class A common stock will be determined by our management based on its evaluation of market conditions and other factors. The repurchase program will be funded using our working capital. Any repurchased shares of Class A common stock will be retired. The repurchase program does not obligate us to acquire any particular amount of Class A common stock, and the repurchase program may be suspended or discontinued at any time at our discretion. As of March 1, 2024, there have been no repurchases made.

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Current assets:
Cash and cash equivalents	$ 1,558,252	$ 1,086,830
Marketable securities	5,404,233	4,325,836
Accounts receivable, net of allowances of $32,371 and $33,206 as of January 31, 2024 and 2023, respectively	536,078	557,404
Deferred contract acquisition costs, current	208,474	223,250
Prepaid expenses and other current assets	219,182	163,092
Total current assets	7,926,219	6,356,412
Deferred contract acquisition costs, noncurrent	138,724	179,991
Property and equipment, net	293,704	252,821
Operating lease right-of-use assets	58,975	80,906
Strategic investments	409,222	398,992
Goodwill	307,295	122,641
Deferred tax assets	662,177	558,428
Other assets, noncurrent	133,477	177,874
Total assets	9,929,793	8,128,065
Current liabilities:
Accounts payable	10,175	14,414
Accrued expenses and other current liabilities	500,164	457,716
Deferred revenue, current	1,251,848	1,266,514
Total current liabilities	1,762,187	1,738,644
Deferred revenue, noncurrent	18,514	41,932
Operating lease liabilities, noncurrent	48,308	73,687
Other liabilities, noncurrent	81,378	67,195
Total liabilities	1,910,387	1,921,458
Commitments and contingencies
Stockholders’ equity:
Preferred stock, $0.001 par value per share, 200,000,000 shares authorized as of January 31, 2024 and 2023; zero shares issued and outstanding as of January 31, 2024 and 2023	0	0
Common stock, $0.001 par value per share, 2,000,000,000 Class A shares authorized as of January 31, 2024 and 2023; 260,896,822 and 247,151,956 shares issued and outstanding as of January 31, 2024 and 2023, respectively; 300,000,000 Class B shares authorized as of January 31, 2024 and 2023; 46,661,531 and 46,670,894 shares issued and outstanding as of January 31, 2024 and 2023, respectively	307	294
Additional paid-in capital	5,228,756	4,104,880
Accumulated other comprehensive income (loss)	1,063	(50,385)
Retained earnings	2,789,280	2,151,818
Total stockholders’ equity	8,019,406	6,206,607
Total liabilities and stockholders’ equity	$ 9,929,793	$ 8,128,065

Cover - USD ($) $ in Billions	12 Months Ended
Cover - USD ($) $ in Billions	Jan. 31, 2024	Feb. 16, 2024	Jul. 31, 2023
Entity Information [Line Items]
Document Type	10-K
Document Annual Report	true
Document Period End Date	Jan. 31, 2024
Current Fiscal Year End Date	--01-31
Document Transition Report	false
Entity File Number	001-38865
Entity Registrant Name	Zoom Video Communications, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	61-1648780
Entity Address, Address Line One	55 Almaden Boulevard
Entity Address, Address Line Two	6th Floor
Entity Address, City or Town	San Jose
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	95113
City Area Code	(888)
Local Phone Number	799-9666
Title of 12(b) Security	Class A Common Stock, $0.001 par value per share
Trading Symbol	ZM
Security Exchange Name	NASDAQ
Entity Well-known Seasoned Issuer	Yes
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
ICFR Auditor Attestation Flag	true
Document Financial Statement Error Correction	false
Entity Shell Company	false
Entity Public Float			$ 18.6
Documents Incorporated by Reference	Portions of the registrant's definitive Proxy Statement relating to the 2024 Annual Meeting of Stockholders are incorporated herein by references in Part III of this Annual Report on Form 10-K to the extent stated herein. Such Proxy Statement will be filed with the Securities and Exchange Commission within 120 days of the registrant's fiscal year ended January 31, 2024.
Amendment Flag	false
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	FY
Entity Central Index Key	0001585521
Class A
Entity Information [Line Items]
Entity Common Stock, Shares Outstanding		260,899,571
Class B
Entity Information [Line Items]
Entity Common Stock, Shares Outstanding		46,660,091

Net Income Per Share Attributable to Common Stockholders (Tables)

12 Months Ended

Jan. 31, 2024

Earnings Per Share [Abstract]

Schedule of Computation of Basic and Diluted Net Income (Loss) Per Share

The following table sets forth the computation of basic and diluted net income per share attributable to common stockholders for the periods presented:


	Year Ended January 31,
		2024		2023				2022
				Class A		Class B		Class A		Class B		Class A		Class B

Numerator:			(in thousands, except share and per share data)
Net income				$	538,554	$	98,908	$	87,246	$	16,465	$	1,105,368	$	270,271

Less: undistributed earnings attributable to participating securities				—		—		—		(7)		—		(582)
Net income attributable to common stockholders, basic				$	538,554	$	98,908	$	87,246	$	16,458	$	1,105,368	$	269,689
Reallocation of net income attributable to common stockholders				(4,653)		4,653		(1,205)		1,205		(23,891)		23,891
Net income attributable to common stockholders, diluted				$	533,901	$	103,561	$	86,041	$	17,663	$	1,081,477	$	293,580
Denominator:
Weighted-average shares used in computing net income per share attributable to common stockholders, basic				254,084,540		46,663,622		249,494,904		47,065,597		238,214,936		58,119,958
Weighted-average shares used in computing net income per share attributable to common stockholders, diluted				258,398,674		50,121,223		252,413,234		51,818,116		240,531,470		65,295,035
Net income per share attributable to common stockholders, basic				$	2.12	$	2.12	$	0.35	$	0.35	$	4.64	$	4.64
Net income per share attributable to common stockholders, diluted				$	2.07	$	2.07	$	0.34	$	0.34	$	4.50	$	4.50

Schedule of Potential Shares of Common Stock Excluded from Computation of Diluted Net Income Per Share Attributable to Common Stockholders


	Year Ended January 31,
		2024	2023		2022
			Class A	Class B	Class A	Class B	Class A	Class B

Outstanding stock options			109,441	—	88,019	—	—	—
Unvested RSUs			9,124,205	—	9,228,633	—	1,015,860	—
Purchase rights committed under the ESPP			1,789,166	—	1,674,853	—	241,107	—

Total			11,022,812	—	10,991,505	—	1,256,967	—

Income Taxes - Reconciliation of Unrecognized Tax Position (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
Beginning Balance	$ 30,404	$ 19,171	$ 14,884
Tax Positions taken in prior year, gross increases	228	877	0
Tax Positions taken in prior year, gross decreases	0	0	(3,764)
Tax Positions taken in current year, gross increases	12,415	10,547	8,211
Tax Positions taken in current year, gross decreases	(891)	0	0
Lapse of Statute of Limitations	(384)	(191)	(160)
Acquisitions	0	0	0
Ending Balance	$ 41,772	$ 30,404	$ 19,171

Fair Value Measurements

12 Months Ended

Jan. 31, 2024

Fair Value Disclosures [Abstract]

Fair Value Measurements

The following tables present information about our financial instruments that are measured at fair value on a recurring basis and indicate the fair value hierarchy of the valuation inputs utilized to determine such fair value:


	As of January 31, 2024
	Fair Value		Level 1		Level 2		Level 3

	(in thousands)
Financial Assets:
Money market funds	$	851,100	$	851,100	$	—	$	—
Treasury bills	100,629		—		100,629		—
Corporate debt securities	2,715		—		2,715		—
U.S. government agency securities	20,155		—		20,155		—
Cash equivalents	974,599		851,100		123,499		—
Commercial paper	41,564		—		41,564		—
Agency bonds	1,666,683		—		1,666,683		—
Corporate and other debt securities	663,159		—		663,159		—
U.S. government agency securities	3,004,842		—		3,004,842		—
Treasury bills	27,985		—		27,985		—
Marketable securities	5,404,233		—		5,404,233		—


Certificates of deposit included in other assets, noncurrent	254		—		254		—

Publicly held equity securities included in strategic investments	23,160		23,160		—		—
Privately held debt securities included in strategic investments	3,828		—		—		3,828
Total financial assets	$	6,406,074	$	874,260	$	5,527,986	$	3,828


	As of January 31, 2023
	Fair Value		Level 1		Level 2		Level 3

	(in thousands)
Financial Assets:
Money market funds	$	310,571	$	310,571	$	—	$	—



Cash equivalents	310,571		310,571		—		—
Commercial paper	77,701		—		77,701		—
Agency bonds	810,650		—		810,650		—
Corporate and other debt securities	550,894		—		550,894		—
U.S. government agency securities	2,861,215		—		2,861,215		—
Treasury bills	25,376		—		25,376		—
Marketable securities	4,325,836		—		4,325,836		—


Certificates of deposit included in other assets, noncurrent	272		—		272		—

Publicly held equity securities included in strategic investments	171,975		171,975		—		—
Privately held debt securities included in strategic investments	14,400		—		—		14,400
Total financial assets	$	4,823,054	$	482,546	$	4,326,108	$	14,400

We classify our highly liquid money market funds and publicly held equity securities within Level 1 of the fair value hierarchy because they are valued based on quoted market prices in active markets. We classify our commercial paper, agency bonds, corporate and other debt securities, U.S. government agency securities, treasury bills, and certificates of deposit within Level 2 because they are valued using inputs other than quoted prices that are directly or indirectly observable in the market, including readily available pricing sources for the identical underlying security, which may not be actively traded. We classify our privately held debt securities as Level 3 due to the lack of relevant observable market data over fair value inputs, such as the probability weighting of the various scenarios that can impact settlement of the arrangement.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

Balance Sheet Components - Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Prepaid expenses	$ 188,259	$ 123,493
Restricted cash from international employee stock sales	6,874	13,141
Other	24,049	26,458
Prepaid expenses and other current assets	$ 219,182	$ 163,092

Summary of Business and Significant Accounting Policies (Tables)

12 Months Ended

Jan. 31, 2024

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Accounts Receivable, Allowance for Credit Loss



	As of January 31, 2024		As of January 31, 2023
	(in thousands)

Accounts receivable, gross	$	568,449	$	590,610
Less: Allowance for credit losses	(25,916)		(24,900)
Less: Allowance for returns	(6,455)		(8,306)
Accounts receivable, net	$	536,078	$	557,404

Below is a rollforward of our allowance for credit losses for the fiscal year ended January 31, 2024.



	January 31, 2024		January 31, 2023

	(in thousands)
Balance as of beginning of year	$	24,900	$	17,000
Provision for credit losses	47,267		45,211
Write-offs	(46,251)		(37,311)
Balance as of end of year	$	25,916	$	24,900

Schedule of Long-lived Assets by Geographic Areas

The following table presents our property and equipment, net of depreciation and amortization, by geographic region:


	As of January 31,
	2024		2023

	(in thousands)
Americas	$	202,022	$	189,486
APAC	45,321		39,325
EMEA	46,361		24,010
Total property and equipment, net	$	293,704	$	252,821

Income Taxes - Significant Components of Deferred Income Tax Assets (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Deferred Tax Assets, Net [Abstract]
Net operating loss carryforwards	$ 12,995	$ 14,788
Research and development credit carryforwards	16,610	12,792
Stock-based compensation	84,906	116,798
Accruals and reserves	39,295	42,271
Deferred revenue	308,152	303,167
Capitalized research expenditures	379,102	245,708
Operating lease liabilities	17,829	23,140
Other assets	4,105	10,541
Total deferred tax assets	862,994	769,205
Valuation allowance	(35,949)	(53,570)
Total deferred tax assets net of valuation allowance	827,045	715,635
Deferred Tax Liabilities, Net [Abstract]
Property and equipment and intangible assets	(35,007)	(36,274)
Deferred contract acquisition costs	(83,862)	(89,839)
Operating right-of-use assets	(14,396)	(19,352)
Other liabilities	(35,480)	(13,054)
Total deferred tax liabilities	(168,745)	(158,519)
Net deferred tax assets	$ 658,300	$ 557,116

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (Parenthetical) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Statement of Comprehensive Income [Abstract]
Unrealized (loss) gain on available for sale marketable securities, tax effect	$ (15,501)	$ 9,834	$ 6,003

Investments

12 Months Ended

Jan. 31, 2024

Investments, Debt and Equity Securities [Abstract]

Investments

Marketable Securities

As of January 31, 2024 and 2023, our marketable securities consisted of the following:


	As of January 31, 2024
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value

	(in thousands)





Commercial paper	$	41,564	$	—	$	—	$	41,564
Agency bonds	1,667,601		2,426		(3,344)		1,666,683
Corporate and other debt securities	663,122		1,161		(1,124)		663,159
U.S. government agency securities	3,003,224		7,859		(6,241)		3,004,842
Treasury bills	27,992		—		(7)		27,985
Marketable securities	$	5,403,503	$	11,446	$	(10,716)	$	5,404,233


	As of January 31, 2023
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value

	(in thousands)


Commercial paper	$	77,701	$	—	$	—	$	77,701
Agency bonds	823,027		63		(12,440)		810,650
Corporate and other debt securities	555,354		385		(4,845)		550,894
U.S. government agency securities	2,910,572		150		(49,507)		2,861,215
Treasury bills	25,404		1		(29)		25,376
Marketable securities	$	4,392,058	$	599	$	(66,821)	$	4,325,836

Unrealized losses for securities that have been in an unrealized loss position for less than 12 months were $6.0 million and $24.8 million as of January 31, 2024 and 2023, respectively. Unrealized losses for securities that have been in an unrealized loss position for 12 months or longer were $4.8 million and $42.0 million as of January 31, 2024 and 2023, respectively. We review the individual securities that have unrealized losses on a regular basis to evaluate whether or not any security has experienced, or is expected to experience, credit losses resulting in the decline in fair value. We evaluate, among other factors, whether we have the intention to sell any of these marketable securities and whether it is more likely than not that we will be required to sell any of them before recovery of the amortized cost basis. We have not recorded an allowance for credit losses, as we believe any such losses would be immaterial based on the high-grade credit rating for each of our marketable securities as of the end of each fiscal year. There were no material realized gains or losses from available-for-sale securities that were reclassified out of accumulated other comprehensive (loss) income for the fiscal years ended January 31, 2024, 2023, and 2022.

The following table presents the contractual maturities of our marketable securities as of January 31, 2024 and 2023:


	As of January 31,
	2024		2023

	(in thousands)
Less than one year	$	2,883,598	$	2,743,677
Due in one to five years	2,520,635		1,582,159
Total	$	5,404,233	$	4,325,836

Strategic Investments

Strategic investments by form and measurement category as of January 31, 2024 were as follows:


	Measurement Category
	Fair Value		Measurement Alternative		Equity Method		Total

	(in thousands)
Equity securities	$	23,160	$	285,509	$	96,725	$	405,394
Debt securities	3,828		—		—		3,828
Strategic investments	$	26,988	$	285,509	$	96,725	$	409,222

Strategic investments by form and measurement category as of January 31, 2023 were as follows:


	Measurement Category
	Fair Value		Measurement Alternative		Equity Method		Total

	(in thousands)
Equity securities	$	171,975	$	118,763	$	93,854	$	384,592
Debt securities	14,400		—		—		14,400
Strategic investments	$	186,375	$	118,763	$	93,854	$	398,992

During the fiscal year ended January 31, 2024, we made a total of $70.5 million of strategic investments in equity securities of private companies. Based on the terms of these privately-held securities, we determined that we do not have a controlling interest nor the ability to exercise significant influence over the operating and financial policies of the investees. Therefore these investments are currently accounted for under the measurement alternative method. In addition, during the fiscal year ended January 31, 2024, we recorded a $85.6 million net unrealized gain on our investments accounted for under the measurement alternative method, mainly driven by changes in the fair value of these investments.

During the fiscal year ended January 31, 2024, we sold a total of $169.9 million of strategic investments in equity securities of public companies. The net gains on sale, which were not material, were recorded through gains (losses) on strategic investments, net in the consolidated statements of operations.

Summary of Business and Significant Accounting Policies (Policies)	12 Months Ended
	Jan. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	Basis of Presentation The accompanying consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”) and include the accounts of Zoom Video Communications, Inc., its subsidiaries, and a variable interest entity for which we are the primary beneficiary. All intercompany balances and transactions have been eliminated in consolidation.
Use of Estimates	Use of Estimates The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenue and expenses during the reporting period. Significant items subject to such estimates and assumptions include, but are not limited to, the estimated expected benefit period for deferred contract acquisition costs, stock-based compensation expense, the fair value of marketable securities, acquired intangible assets and goodwill, the valuation of deferred income tax assets and uncertain tax positions, and accruals and contingencies. Actual results could materially differ from those estimates.
Concentration of Risks	Concentration of Risks Our financial instruments that are exposed to concentrations of credit risk consist primarily of cash and cash equivalents, marketable securities, restricted cash, and accounts receivable. We maintain our cash, cash equivalents, marketable securities, and restricted cash with high-quality financial institutions with investment-grade ratings. A majority of the cash balances are with U.S. banks and are insured to the extent defined by the Federal Deposit Insurance Corporation.
Cash and Cash Equivalents and Restricted Cash	Cash, Cash Equivalents, and Restricted Cash Cash and cash equivalents consist of cash in banks and highly liquid investments, primarily money market funds, purchased with an original maturity of three months or less. Restricted cash consists of certificates of deposit collateralizing our operating leases and cash from proceeds from international employees’ sales of our common stock, and is included in prepaid expenses and other current assets and other assets, noncurrent in the consolidated balance sheets. As of January 31, 2024 and 2023, we had $6.9 million and $13.1 million, respectively, of cash from proceeds from international employees’ sales of our common stock. The amount is held in our bank account until it is remitted to the employees and the tax authorities. Due to the restrictions on the use of the funds in the bank account, we have classified the amount as restricted cash included in prepaid expenses and other current assets, and a corresponding amount is included in accrued expenses and other current liabilities in the consolidated balance sheets.
Allowance for Credit Losses	Allowance for Credit Losses We are exposed to credit losses primarily through our accounts receivable and investments in available-for-sale debt securities. See Note 3 for additional information related to our available-for-sale debt securities. We maintain an allowance for credit losses for expected uncollectible accounts receivable, which is recorded as an offset to accounts receivable, and changes in such are classified as general and administrative expense in the consolidated statements of operations. The allowance for credit losses is based on management’s estimate for expected credit losses for outstanding accounts receivable. We determine expected credit losses based on historical write-off experience, an analysis of the aging of outstanding receivables, customer payment patterns, the establishment of specific reserves for customers in an adverse financial condition, and adjust based upon our expectations of changes in macroeconomic conditions that may impact the collectibility of outstanding receivables, including noncurrent accounts receivable. We also consider current market conditions and reasonable and supportable forecasts of future economic conditions to inform adjustments to historical loss data. We reassess the adequacy of the allowance for credit losses each reporting period. Furthermore, the allowance for sales returns is recorded as an offset to accounts receivable, and changes to the allowance are classified as a reduction in revenue in the consolidated statements of operations. We estimate returns from sales to customers based on historical chargebacks and return rates. For the fiscal year ended January 31, 2024, our assessment considered the recent changes in macroeconomic conditions such as inflation, recessionary and uncertain environments, and fluctuations in foreign currency exchange rates has on our estimates of credit and collectibility trends.
Available-for-sale Investments	Available-for-sale Investments Available-for-sale investments consist primarily of high-grade commercial paper, agency bonds, corporate bonds, corporate and other debt securities, U.S. government agency securities, and treasury bills. We classify our marketable securities as available-for-sale at the time of purchase and reevaluate such classification at each balance sheet date. We may sell these securities at any time for use in current operations even if they have not yet reached maturity. As a result, we classify our securities, including those with maturities beyond 12 months, as current assets in the consolidated balance sheets. We carry these securities at fair value and record unrealized gains and losses in accumulated other comprehensive income (loss), which is reflected as a component of stockholders’ equity. We evaluate our securities with unrealized loss positions as to whether the declines in fair value were due to credit losses, and record the portion of impairment relating to the credit losses through allowance for credit losses limited to the amount that fair value was less than the amortized cost basis. Realized gains and losses from the sale of marketable securities are determined based on the specific identification method. Realized gains and losses are reported in other income (expense), net in the consolidated statements of operations.
Strategic Investments	Strategic Investments We hold strategic investments in publicly held equity securities and privately held debt and equity securities in which we do not have a controlling interest. Publicly held equity securities are measured using quoted prices in their respective active markets with changes recorded through gains (losses) on strategic investments, net in the consolidated statements of operations. Privately held equity securities without a readily determinable fair value are recorded at cost and adjusted for impairments and observable price changes with a same or similar security from the same issuer (i.e. using the measurement alternative) and are recorded through gains (losses) on strategic investments, net in the consolidated statements of operations. If, based on the terms of these publicly traded and privately held securities, we determine that we exercise significant influence on the entity to which these securities relate, we will apply the equity method of accounting for such investments. Privately held equity securities that are accounted for under the equity method are measured at cost less any impairment, plus or minus our share of equity method investee income or loss, which is reported in gains (losses) on strategic investments, net in the consolidated statements of operations. Privately held debt securities are recorded at fair value with changes in fair value recorded through accumulated other comprehensive income (loss) on the consolidated balance sheets. On a quarterly basis, we assess our privately held debt and equity securities in our strategic investment portfolio for indicators for impairment.
Fair Value Measurements	Fair Value Measurements Fair value is defined as the exchange price that would be received from the sale of an asset or paid to transfer a liability in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. We measure financial assets and liabilities at fair value at each reporting period using a fair value hierarchy, which requires us to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. A financial instrument’s classification within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Three levels of inputs may be used to measure fair value: Level 1—Quoted prices in active markets for identical assets or liabilities. Level 2—Observable inputs other than quoted prices in active markets for identical assets and liabilities, quoted prices for identical or similar assets or liabilities in inactive markets, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. Level 3—Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. Financial instruments consist of cash equivalents, restricted cash, marketable securities, accounts receivable, and accounts payable. Cash equivalents, restricted cash, and marketable securities are stated at fair value on a recurring basis. Accounts receivable and accounts payable are stated at their carrying value, which approximates fair value due to the short time to the expected receipt or payment date.
Property and Equipment, Net	Property and Equipment, Net Property and equipment, net, are stated at cost, less accumulated depreciation and amortization. Depreciation and amortization are calculated using the straight-line method over the estimated useful lives of the respective assets, determined to be three to five years. Leasehold improvements are amortized over the shorter of the remaining lease term or the estimated useful life of five years. Expenditures for maintenance and repairs are expensed as incurred. Significant improvements and betterments that substantially enhance the life of an asset are capitalized.
Software Development Costs	Software Development Costs We capitalize certain development costs related to our unified communications and collaboration platform during the application development stage as long as it is probable the project will be completed, and the software will be used to perform the function intended. Capitalized software development costs are recorded as part of property and equipment, net. Costs related to preliminary project activities and post-implementation activities are expensed as incurred. Capitalized software development costs are amortized on a straight-line basis over the software’s estimated useful life, which is generally three years, and are recorded in cost of revenue in the consolidated statements of operations. We evaluate the useful lives of these assets on an annual basis and test for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets.
Leases	Leases All lease arrangements are generally recognized at lease commencement. Operating lease right-of-use (“ROU”) assets and operating lease liabilities are recognized at commencement. For short-term leases (an initial term of 12 months or less), an ROU asset and corresponding lease liability are not recorded and we record rent expense in our consolidated statements of operations on a straight-line basis over the lease term and record variable lease payments as incurred. ROU assets represent our right to use an underlying asset during the reasonably certain lease term, and lease liabilities represent our obligation to make lease payments arising from the lease. Our lease terms may include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Operating lease ROU assets and liabilities are recognized at the commencement date based on the present value of fixed payments not yet paid over the lease term. We use our incremental borrowing rate based on the information available at the commencement date in determining the lease liabilities as our leases generally do not provide an implicit rate. Our incremental borrowing rate is estimated to approximate the interest rate on a collateralized basis with similar terms and payments, in an economic environment where the leased asset is located. ROU assets also include any initial direct costs incurred and any lease payments made at or before the lease commencement date, less lease incentives received. We reassess the lease term if and when a significant event or change in circumstances occurs within our control. We currently do not have any finance leases.
Impairment of Long-Lived Assets	Impairment of Long-Lived Assets We evaluate long-lived assets or asset groups for impairment whenever events indicate that the carrying value of an asset or asset group may not be recoverable based on expected future cash flows attributable to that asset or asset group. Recoverability of assets held and used is measured by comparing the carrying amount of an asset or an asset group to estimated undiscounted future net cash flows expected to be generated by the asset or asset group. If the carrying amount of an asset or asset group exceeds estimated undiscounted future cash flows, then an impairment charge would be recognized based on the excess of the carrying amount of the asset or asset group over its fair value. Assets to be disposed of are reported at the lower of their carrying amount or fair value, less costs to sell.
Business Combinations	Business Combinations We account for our business combinations using the acquisition method of accounting, which requires, among other things, allocation of the fair value of purchase consideration to the tangible and intangible assets acquired and liabilities assumed at their estimated fair values on the acquisition date. The excess of the fair value of purchase consideration over the values of these identifiable assets and liabilities is recorded as goodwill. When determining the fair value of assets acquired and liabilities assumed, we make estimates and assumptions, especially with respect to intangible assets. Our estimates of fair value are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. During the measurement period, not to exceed one year from the date of acquisition, we may record adjustments to the assets acquired and liabilities assumed, with a corresponding offset to goodwill if new information is obtained related to facts and circumstances that existed as of the acquisition date. After the measurement period, any subsequent adjustments are reflected in the consolidated statements of operations. Acquisition costs, such as legal and consulting fees, are expensed as incurred. Uncertain tax positions and tax-related valuation allowances are initially established in connection with a business combination as of the acquisition date. We continue to collect information and reevaluate these estimates and assumptions quarterly. We will record any adjustments to our preliminary estimates to goodwill, provided that it is within the one-year measurement period.
Goodwill and Intangible Assets	Goodwill and Intangible Assets Goodwill amounts are not amortized, but rather tested for impairment at least annually or more often if circumstances indicate that the carrying value may not be recoverable. Goodwill is considered impaired if the carrying value of the reporting unit exceeds its fair value. We have one reporting unit and as a result, goodwill has been assigned to the single reporting unit. We conducted our annual impairment test of goodwill in the fourth quarter of fiscal year 2024 and determined that no adjustment to the carrying value of goodwill was required. Intangible assets consist of acquired identifiable intangible assets resulting from business combinations, as well as other intangible assets purchased outside of a business combination, such as domains and intellectual property addresses. Finite-lived intangible assets are initially recorded at fair value and are amortized on a straight-line basis over their estimated useful lives. We routinely evaluate the estimated remaining useful lives of our finite-lived intangible assets and whether events or changes in circumstances warrant a revision to the remaining period of amortization. Indefinite-lived intangible assets are recorded at fair value and are not amortized. We review the useful lives of indefinite-lived intangible assets each reporting period to determine whether events and circumstances continue to support the indefinite useful life classification. If we determine that the life of an intangible asset is no longer indefinite, that asset would be tested for impairment and amortized prospectively over its estimated remaining useful life.
Revenue Recognition	Revenue Recognition We derive our revenue primarily from subscription agreements with customers for access to our unified communications and collaboration platform and services. We also provide other services, which include professional services, consulting services, and online event hosting, which were immaterial to our consolidated financial statements. Revenue is recognized when a customer obtains control of promised services. The amount of revenue recognized reflects the consideration that we expect to receive in exchange for these services over the contract term which can include a free period discount. We determine revenue recognition through the following steps: 1.Identification of the contract, or contracts, with the customer We determine a contract with a customer to exist when the contract is approved, each party’s rights regarding the services to be transferred can be identified, the payment terms for the services can be identified, the customer has the ability and intent to pay, and the contract has commercial substance. At contract inception, we will evaluate whether two or more contracts should be combined and accounted for as a single contract and whether the combined or single contract includes more than one performance obligation. We apply judgment in determining the customer’s ability and intent to pay, which is based on a variety of factors, including the customer’s historical payment experience or, in the case of a new customer, credit and financial information pertaining to the customer. 2.Identification of the performance obligations in the contract Performance obligations committed in a contract are identified based on the services that will be transferred to the customer that are both capable of being distinct, whereby the customer can benefit from the service either on its own or together with other resources that are readily available from third parties or from us, and are distinct in the context of the contract, whereby the transfer of the services or products is separately identifiable from other promises in the contract. Promised services or products under which both of these two criteria are not met are recognized as a combined, single performance obligation. Our performance obligations primarily relate to access to our unified communications and collaboration platform, which consists of one or more software-based services. Our customers do not have the ability to take possession of our software, and through access to our platform, we provide a series of distinct software-based services that are satisfied over the term of the subscription. 3.Determination of the transaction price The transaction price is determined based on the consideration to which we expect to be entitled in exchange for transferring services to the customer. Variable consideration is included in the transaction price if, in our judgment, it is probable that a significant future reversal of cumulative revenue recognized under the contract will not occur. None of our contracts contain a significant financing component. Revenue is recognized net of any taxes collected from customers, which are subsequently remitted to governmental entities (e.g., sales and other indirect taxes). Our unified communications and collaboration platform and related services are typically warranted to perform in a professional manner that will comply with the terms of the subscription agreements. In addition, we include service-level commitments to our customers warranting certain levels of uptime reliability and performance and permitting those customers to receive credits in the event that we fail to meet those service levels. These credits represent a form of variable consideration. We have not provided any material refunds related to these agreements in the consolidated financial statements during the periods presented. 4.Allocation of the transaction price to the performance obligations in the contract Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on each performance obligation’s relative standalone selling price. Our contracts with multiple performance obligations are generally sold over the same subscription term and have the same pattern of transfer to the customer, and so they are accounted for as one combined performance obligation in the context of the contract. Accordingly, the transaction price is allocated to this single performance obligation. 5.Recognition of the revenue when, or as, a performance obligation is satisfied Revenue is recognized at the time the related performance obligation is satisfied by transferring the control of the promised service to a customer. Revenue is recognized in an amount that reflects the consideration that we expect to receive in exchange for those services. Fees for access to our unified communications and collaboration platform and related services are subscription revenue and are considered one performance obligation, and the related revenue is recognized ratably over the subscription period as we satisfy the performance obligation. Professional services are time-based arrangements and revenue is recognized as these services are performed. Fees for services represent less than 1% of total revenue during the periods presented.
Cost of Revenue	Cost of Revenue Cost of revenue primarily consists of costs related to hosting our unified communications and collaboration platform and providing general operating support services to our customers. These costs are composed of co-located data center costs, third-party cloud hosting costs, integrated third-party PSTN services, personnel-related expenses, amortization of capitalized software development costs and acquired intangible assets, royalty payments, and allocated overhead costs. Indirect overhead costs associated with corporate facilities and related depreciation, health care benefits, training, and other employee benefits are allocated to cost of revenue and operating expenses based on applicable headcount.
Research and Development	Research and Development Research and development costs include personnel-related expenses associated with our engineering personnel and consultants responsible for the design, development, and testing of our unified communications and collaboration platform, depreciation of equipment used in research and development, and allocated overhead costs. Research and development costs are expensed as incurred.
Advertising Costs	Advertising Costs Advertising costs are expensed as incurred in sales and marketing expense
Share-Based Compensation	Stock-Based Compensation Stock-based compensation expense related to stock awards (including stock options, RSUs, and ESPP) is measured based on the fair value of the awards granted and recognized as an expense on a straight-line basis over the requisite service period. The fair value of each option and ESPP award is estimated on the grant date using the Black-Scholes option pricing model. The Black-Scholes option pricing model requires the use of assumptions, including the fair value of the underlying common stock, the expected term of the award, the expected volatility of the price of our common stock, risk-free interest rates, and the expected dividend yield of our common stock. The fair value of each RSU award is based on the fair value of the underlying common stock as of the grant date. The assumptions used to determine the fair value of the stock awards represent management’s best estimates. These estimates involve inherent uncertainties and the application of management’s judgment. We account for forfeitures as they occur instead of estimating the number of awards expected to be forfeited.
Foreign Currency	Foreign Currency The functional currency of our foreign subsidiaries is the U.S. dollar. Accordingly, monetary assets and liabilities of our foreign subsidiaries are remeasured into U.S. dollars at the exchange rates in effect at the reporting date, non-monetary assets and liabilities are remeasured at historical rates, and revenue and expenses are remeasured at average exchange rates in effect during each reporting period.
Income Taxes	Income Taxes We use the asset and liability method of accounting for income taxes. Under this method, deferred tax assets and liabilities are determined based on the differences between the financial reporting and the tax bases of assets and liabilities and are measured using the enacted tax rates and laws that will be in effect when the differences are expected to reverse. Deferred tax assets are evaluated for future realization and reduced by a valuation allowance to the extent we believe it is more likely than not that they will not be realized. We consider all available positive and negative evidence, including future reversals of existing taxable temporary differences, projected future taxable income, tax-planning strategies, carryback potential if permitted under the tax law, and results of recent operations. We record uncertain tax positions in accordance with ASC 740, Income Taxes on the basis of a two-step process in which (1) we determine whether it is more likely than not that the tax positions will be sustained on the basis of the technical merits of the position and (2) for those tax positions that meet the more-likely-than-not recognition threshold, we recognize the largest amount of tax benefit that is more than 50 percent likely to be realized upon ultimate settlement with the related tax authority. We consider many factors when evaluating our uncertain tax positions, which involve significant judgment and may require periodic adjustments. The resolution of these uncertain tax positions in a manner inconsistent with management's expectations could have a material impact on our consolidated financial statements. We recognize interest and penalties related to uncertain tax positions as a component of our provision for income taxes. Accrued interest and penalties are included with the related tax liability.
Net Income Per Share Attributable to Common Stockholders	Net Income Per Share Attributable to Common Stockholders We calculate our net income per share attributable to Class A and Class B common stock using the two-class method required for companies with participating securities. We consider our convertible preferred stock and unvested common stock, which includes early exercised stock options, to be participating securities as holders of such securities have non-forfeitable dividend rights in the event of our declaration of a dividend for shares of common stock. Distributed and undistributed earnings allocated to participating securities are subtracted from net income in determining net income attributable to common stockholders. Basic net income per share is computed by dividing net income attributable to common stockholders by the weighted-average number of shares of our Class A and Class B common stock outstanding. The diluted net income per share attributable to common stockholders is computed by giving effect to all dilutive securities. Diluted net income per share attributable to common stockholders is computed by dividing the resulting net income attributable to common stockholders by the weighted-average number of fully diluted common shares outstanding.
Segment Information	Segment Information We operate in one operating segment. Operating segments are defined as components of an enterprise about which separate financial information is evaluated regularly by the chief operating decision maker, who is our CEO, in deciding how to allocate resources and assessing performance. Our chief operating decision maker allocates resources and assesses performance based upon consolidated financial information.
Recent Accounting Pronouncements Not Yet Adopted	Recent Accounting Pronouncements Not Yet Adopted In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which aims to improve financial reporting by requiring disclosure of incremental segment information on an annual and interim basis to enable investors to develop more decision-useful financial analyses. ASU 2023-07 is effective for fiscal years beginning after December 15, 2023 and interim periods within fiscal years beginning after December 15, 2024. Early adoption is permitted. We are currently evaluating the impact from the adoption of this ASU on our consolidated financial statements. In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures, which aims to improve the transparency of income tax disclosures by requiring consistent categories and greater disaggregation of information in the rate reconciliation and income taxes paid disaggregated by jurisdiction. ASU 2023-09 is effective for fiscal years beginning after December 15, 2024 and early adoption is permitted. We are currently evaluating the impact from the adoption of this ASU on our consolidated financial statements.

Stockholders' Equity and Equity Incentive Plans - Schedule of Stock by Class Reserved for Future Issuance (Details) - shares	Jan. 31, 2024	Jan. 31, 2023
Class of Stock [Line Items]
Number of shares available for future issuance (in shares)	96,713,028	92,819,161
Stock options
Class of Stock [Line Items]
Number of shares available for future issuance (in shares)	3,314,228	4,800,616
RSUs
Class of Stock [Line Items]
Number of shares available for future issuance (in shares)	26,040,557	21,868,533
ESPP
Class of Stock [Line Items]
Number of shares available for future issuance (in shares)	2,086,604	2,851,856
2011 and 2019 Plan
Class of Stock [Line Items]
Number of shares available for future issuance (in shares)	50,559,254	51,367,359
2019 Employee Stock Purchase Plan \| ESPP
Class of Stock [Line Items]
Number of shares available for future issuance (in shares)	14,712,385	11,930,797

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481112/505-10-50-13

Reference 2: http://www.xbrl.org/2003/role/recommendedDisclosureRef
-Topic 272
-SubTopic 10
-Name Accounting Standards Codification
-Section 45
-Paragraph 3
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147483014/272-10-45-3

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 272
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482987/272-10-50-1

Reference 4: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 235
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08(d))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480678/235-10-S99-1

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481112/505-10-50-13

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481112/505-10-50-13

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481112/505-10-50-13

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Subparagraph (h)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481112/505-10-50-13

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 14
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481112/505-10-50-14

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 18
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481112/505-10-50-18

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 210
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02(27)(b))
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-URI https://asc.fasb.org//1943274/2147480566/210-10-S99-1

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 210
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02(28))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480566/210-10-S99-1

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 505
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481112/505-10-50-2

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 210
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02(29))
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Reference 15: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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Reference 16: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
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-Name Accounting Standards Codification
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-Paragraph 3
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Reference 17: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 3
-Subparagraph (SX 210.6-03(i)(2)(i))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147479886/946-10-S99-3

Reference 18: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 3
-Subparagraph (SX 210.6-03(i)(2)(ii))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147479886/946-10-S99-3

+ Details

Goodwill and Intangible Assets - Schedule of Goodwill (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Goodwill [Roll Forward]
Goodwill, Beginning Balance	$ 122,641	$ 27,607
Increase in goodwill related to business combinations	184,654	95,034
Goodwill, Ending Balance	$ 307,295	$ 122,641

- Definition

+ References + Details

Investments - Summary Marketable Securities (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Marketable Securities [Line Items]
Amortized Cost	$ 5,403,503	$ 4,392,058
Gross Unrealized Gains	11,446	599
Gross Unrealized Losses	(10,716)	(66,821)
Estimated Fair Value	5,404,233	4,325,836
Commercial paper
Marketable Securities [Line Items]
Amortized Cost	41,564	77,701
Gross Unrealized Gains	0	0
Gross Unrealized Losses	0	0
Estimated Fair Value	41,564	77,701
Agency bonds
Marketable Securities [Line Items]
Amortized Cost	1,667,601	823,027
Gross Unrealized Gains	2,426	63
Gross Unrealized Losses	(3,344)	(12,440)
Estimated Fair Value	1,666,683	810,650
Corporate and other debt securities
Marketable Securities [Line Items]
Amortized Cost	663,122	555,354
Gross Unrealized Gains	1,161	385
Gross Unrealized Losses	(1,124)	(4,845)
Estimated Fair Value	663,159	550,894
U.S. government agency securities
Marketable Securities [Line Items]
Amortized Cost	3,003,224	2,910,572
Gross Unrealized Gains	7,859	150
Gross Unrealized Losses	(6,241)	(49,507)
Estimated Fair Value	3,004,842	2,861,215
Treasury bills
Marketable Securities [Line Items]
Amortized Cost	27,992	25,404
Gross Unrealized Gains	0	1
Gross Unrealized Losses	(7)	(29)
Estimated Fair Value	$ 27,985	$ 25,376

Revenue Recognition (Tables)

12 Months Ended

Jan. 31, 2024

Revenue from Contract with Customer [Abstract]

Schedule of Disaggregation of Revenue by Region

The following table summarizes revenue by region based on the billing address of customers:


	Year Ended January 31,
		2024		2023				2022
				Amount		Percentage of Revenue		Amount		Percentage of Revenue		Amount		Percentage of Revenue

			(in thousands, except percentages)
Americas				$	3,228,914	71.3	%	$	3,054,172	69.5	%	$	2,734,241	66.7	%
APAC				571,596		12.6	%	590,512		13.4	%	564,120		13.8	%
EMEA				726,714		16.1	%	748,276		17.1	%	801,503		19.5	%
Total				$	4,527,224	100.0	%	$	4,392,960	100.0	%	$	4,099,864	100.0	%

Schedule of Deferred Contract Acquisition Costs

The following table represents a rollforward of deferred contract acquisition costs:


	Year Ended January 31,
	2024		2023

	(in thousands)
Beginning balance	$	403,241	$	363,980
Additions to deferred contract acquisition costs	214,657		298,629
Amortization of deferred contract acquisition costs	(270,700)		(259,368)
Ending balance	$	347,198	$	403,241
Deferred contract acquisition costs, current (to be amortized in next 12 months)	$	208,474	$	223,250
Deferred contract acquisition costs, noncurrent	138,724		179,991
Total deferred contract acquisition costs	$	347,198	$	403,241

Restructuring Activities

12 Months Ended

Jan. 31, 2024

Restructuring and Related Activities [Abstract]

Restructuring Activities

On February 7, 2023, we announced a restructuring plan (the “Plan”) intended to reduce operating costs and continue advancing our ongoing commitment to profitable growth. The Plan included a reduction of our then-current workforce by approximately 15%.

The execution of the Plan was completed as of July 31, 2023. For the year ended January 31, 2024, we recorded net restructuring costs of $73.0 million, which consisted of $54.4 million related to employee transition, severance payments, and employee benefits; $17.3 million related to stock-based compensation awards; and $1.3 million for other related expenses.

The following table summarizes our restructuring expenses that were recorded as an operating expense in the consolidated statement of operations for the year ended January 31, 2024:


	Year Ended January 31, 2024
	(in thousands)
Cost of revenue	$	7,119
Research and development	19,629
Sales and marketing	32,930
General and administrative	13,315
Total restructuring expenses	$	72,993

The following table summarizes our restructuring liability that is included in accrued expenses and other current liabilities on the consolidated balance sheet:


	Severance and termination benefits		Other
	(in thousands)
Balance as of January 31, 2023	$	—	$	—
Restructuring expenses	54,361		1,339
Cash payments	(54,361)		(1,339)
Balance as of January 31, 2024	$	—	$	—

Investments - Additional Information (Details) - USD ($)	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Fair Value, Separate Account Investment [Line Items]
Unrealized loss position, less than 12 months	$ 6,000,000	$ 24,800,000
Unrealized loss position, more than 12 months	4,800,000	42,000,000
Available-for-sale, realized gain (loss)	0	0	$ 0
Payments for strategic investment	70,527,000	69,050,000	305,149,000
Unrealized gain (loss) on investments	85,600,000
Proceeds from strategic investments	170,067,000	300,000	$ 0
Investment in Equity Securities of Private Companies
Fair Value, Separate Account Investment [Line Items]
Payments for strategic investment	70,500,000
Investment in Equity Securities of Public Companies
Fair Value, Separate Account Investment [Line Items]
Proceeds from strategic investments	169,900,000
Fair Value
Fair Value, Separate Account Investment [Line Items]
Equity securities	$ 23,160,000	$ 171,975,000

Investments - Schedule of Strategic Investments (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Fair Value, Separate Account Investment [Line Items]
Measurement Alternative	$ 285,509	$ 118,763
Equity Method	96,725	93,854
Total equity securities	405,394	384,592
Debt securities	3,828	14,400
Strategic investments	26,988	186,375
Total strategic investments	409,222	398,992
Fair Value
Fair Value, Separate Account Investment [Line Items]
Equity securities	23,160	171,975
Debt securities	$ 3,828	$ 14,400

Investments (Tables)

12 Months Ended

Jan. 31, 2024

Investments, Debt and Equity Securities [Abstract]

Schedule of Marketable Securities

As of January 31, 2024 and 2023, our marketable securities consisted of the following:


	As of January 31, 2024
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value

	(in thousands)





Commercial paper	$	41,564	$	—	$	—	$	41,564
Agency bonds	1,667,601		2,426		(3,344)		1,666,683
Corporate and other debt securities	663,122		1,161		(1,124)		663,159
U.S. government agency securities	3,003,224		7,859		(6,241)		3,004,842
Treasury bills	27,992		—		(7)		27,985
Marketable securities	$	5,403,503	$	11,446	$	(10,716)	$	5,404,233


	As of January 31, 2023
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value

	(in thousands)


Commercial paper	$	77,701	$	—	$	—	$	77,701
Agency bonds	823,027		63		(12,440)		810,650
Corporate and other debt securities	555,354		385		(4,845)		550,894
U.S. government agency securities	2,910,572		150		(49,507)		2,861,215
Treasury bills	25,404		1		(29)		25,376
Marketable securities	$	4,392,058	$	599	$	(66,821)	$	4,325,836

Schedule of Contractual Maturities of Marketable Securities

The following table presents the contractual maturities of our marketable securities as of January 31, 2024 and 2023:


	As of January 31,
	2024		2023

	(in thousands)
Less than one year	$	2,883,598	$	2,743,677
Due in one to five years	2,520,635		1,582,159
Total	$	5,404,233	$	4,325,836

Schedule of Investments Holdings

Strategic investments by form and measurement category as of January 31, 2024 were as follows:


	Measurement Category
	Fair Value		Measurement Alternative		Equity Method		Total

	(in thousands)
Equity securities	$	23,160	$	285,509	$	96,725	$	405,394
Debt securities	3,828		—		—		3,828
Strategic investments	$	26,988	$	285,509	$	96,725	$	409,222

Strategic investments by form and measurement category as of January 31, 2023 were as follows:


	Measurement Category
	Fair Value		Measurement Alternative		Equity Method		Total

	(in thousands)
Equity securities	$	171,975	$	118,763	$	93,854	$	384,592
Debt securities	14,400		—		—		14,400
Strategic investments	$	186,375	$	118,763	$	93,854	$	398,992

- Definition

Tabular disclosure of investment in debt security measured at fair value with change in fair value recognized in other comprehensive income (available-for-sale).

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 9
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-9

Reference 2: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-3

Reference 3: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 4: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 5: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 6: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (aa)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 7: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (aaa)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 8: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 9: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-3

Reference 10: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-3

Reference 11: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-3

Reference 12: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-3

+ Details

Summary of Business and Significant Accounting Policies - Accounts Receivable Allowance For Credit Loss Rollforward (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Allowance for Doubtful Accounts Receivable [Roll Forward]
Balance as of beginning of year	$ 24,900	$ 17,000
Provision for credit losses	47,267	45,211
Write-offs	(46,251)	(37,311)
Balance as of end of year	$ 25,916	$ 24,900

Fair Value Measurements (Tables)

12 Months Ended

Jan. 31, 2024

Fair Value Disclosures [Abstract]

Schedule of Financial Instruments Measured at Fair Value on Recurring Basis


	As of January 31, 2024
	Fair Value		Level 1		Level 2		Level 3

	(in thousands)
Financial Assets:
Money market funds	$	851,100	$	851,100	$	—	$	—
Treasury bills	100,629		—		100,629		—
Corporate debt securities	2,715		—		2,715		—
U.S. government agency securities	20,155		—		20,155		—
Cash equivalents	974,599		851,100		123,499		—
Commercial paper	41,564		—		41,564		—
Agency bonds	1,666,683		—		1,666,683		—
Corporate and other debt securities	663,159		—		663,159		—
U.S. government agency securities	3,004,842		—		3,004,842		—
Treasury bills	27,985		—		27,985		—
Marketable securities	5,404,233		—		5,404,233		—


Certificates of deposit included in other assets, noncurrent	254		—		254		—

Publicly held equity securities included in strategic investments	23,160		23,160		—		—
Privately held debt securities included in strategic investments	3,828		—		—		3,828
Total financial assets	$	6,406,074	$	874,260	$	5,527,986	$	3,828


	As of January 31, 2023
	Fair Value		Level 1		Level 2		Level 3

	(in thousands)
Financial Assets:
Money market funds	$	310,571	$	310,571	$	—	$	—



Cash equivalents	310,571		310,571		—		—
Commercial paper	77,701		—		77,701		—
Agency bonds	810,650		—		810,650		—
Corporate and other debt securities	550,894		—		550,894		—
U.S. government agency securities	2,861,215		—		2,861,215		—
Treasury bills	25,376		—		25,376		—
Marketable securities	4,325,836		—		4,325,836		—


Certificates of deposit included in other assets, noncurrent	272		—		272		—

Publicly held equity securities included in strategic investments	171,975		171,975		—		—
Privately held debt securities included in strategic investments	14,400		—		—		14,400
Total financial assets	$	4,823,054	$	482,546	$	4,326,108	$	14,400

Investments - Summary of Contractual Maturities of Marketable Securities (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Investments, Debt and Equity Securities [Abstract]
Less than one year	$ 2,883,598	$ 2,743,677
Due in one to five years	2,520,635	1,582,159
Total	$ 5,404,233	$ 4,325,836

Summary of Business and Significant Accounting Policies - Accounts Receivable, Allowance for Credit Loss (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Accounts receivable, gross	$ 568,449	$ 590,610
Less: Allowance for credit losses	(25,916)	(24,900)	$ (17,000)
Less: Allowance for returns	(6,455)	(8,306)
Accounts receivable, net	$ 536,078	$ 557,404

Goodwill and Intangible Assets - Schedule of Finite-Lived Intangible Assets (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 65,725	$ 37,924
Accumulated Amortization	(18,790)	(6,504)
Net Value	46,935	31,420
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	31,732	14,700
Accumulated Amortization	(7,684)	(2,078)
Net Value	24,048	12,622
Technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	26,959	16,190
Accumulated Amortization	(8,676)	(3,752)
Net Value	18,283	12,438
Assembled workforce
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	7,034	7,034
Accumulated Amortization	(2,430)	(674)
Net Value	$ 4,604	$ 6,360

Restructuring Activities - Additional Information (Details) - USD ($) $ in Thousands		12 Months Ended
	Feb. 07, 2023	Jan. 31, 2024
Restructuring Cost and Reserve [Line Items]
Total restructuring expenses		$ 72,993
Employee Transition, Severance Payments, And Employee Benefits
Restructuring Cost and Reserve [Line Items]
Total restructuring expenses		54,400
Employee Stock-Based Compensation Awards
Restructuring Cost and Reserve [Line Items]
Total restructuring expenses		17,300
Other
Restructuring Cost and Reserve [Line Items]
Total restructuring expenses		$ 1,300
The Plan
Restructuring Cost and Reserve [Line Items]
Reduction in current workforce (as a percent)	15.00%

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details